At a Glance
- Tasks: Be the key link between customers and our operational teams, driving service excellence.
- Company: Join DHL Supply Chain, a global leader in logistics with a people-powered culture.
- Benefits: Enjoy 33 days annual leave, a generous pension scheme, and 24/7 GP consultations.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Make a real impact by building relationships and driving continuous improvement.
- Qualifications: Experience in customer-facing roles and strong relationship-building skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Contract Type: Permanent (Full-Time)
Location: Derby (DE74 2BB)
Step into a role where your influence truly matters! As a Customer Relationship Manager at DHL Supply Chain, you'll become the strategic link between one of our key customers and our high-performing operational teams—shaping service excellence, driving continuous improvement, and unlocking new opportunities for growth. This is a fast-paced, people-powered environment where you'll collaborate with senior leaders, solve complex challenges, and help steer the direction of a major customer account. If you thrive on building relationships, elevating performance, and making a visible impact, this is your chance to join a global logistics leader that's constantly moving forward.
A TYPICAL DAY MAY INVOLVE...
- Work closely with the customer (up to UK Logistics Director level) and our DHL operations teams to tackle ongoing service challenges and keep performance on track.
- Maintain accurate, reliable processes to monitor operational service across the entire customer account.
- Bring consistency to reporting, performance reviews, and management information across all customer operations.
- Hold structured monthly sessions with both the customer and internal stakeholders to drive alignment and continuous improvement.
- Spot opportunities for account development and build a strong pipeline for future growth.
This Role Would Suit People Who Have...
- Previous experience in a customer-facing or account management role is essential.
- Experience in operations is a real advantage and will help you influence effectively.
- A proven ability to build strong, trusted relationships at all levels.
- Confident, clear communication skills that inspire confidence.
- The ability to present to senior stakeholders and lead discussions with credibility.
WHY JOIN US?
- 33 days annual leave
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 1st June. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Customer Relationship Manager in Kegworth employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer that prioritises employee well-being and professional growth, offering 33 days of annual leave, a generous pension scheme with significant employer contributions, and access to free confidential GP consultations. Our inclusive work culture fosters collaboration and innovation, allowing you to make a meaningful impact while working alongside senior leaders in a dynamic environment in Derby. Join us to unlock your potential and thrive in a role where your influence truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in Kegworth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL Supply Chain on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer relationship management. Think about how you can showcase your experience in building strong relationships and driving performance improvements.
✨Tip Number 3
Show your passion for the role! During interviews, express why you’re excited about working with DHL and how you can contribute to their mission of service excellence and continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Relationship Manager in Kegworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Relationship Manager. Highlight your experience in customer-facing roles and any operational insights you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your relationship-building skills and how you've tackled challenges in the past. Remember, we love seeing your personality come through, so don’t hold back!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive performance and improve service. Numbers and examples speak volumes, so let us know how you've made an impact in previous roles.
Apply Early!:We review applications continuously, so don’t wait until the last minute! Applying early not only increases your chances but also shows us your enthusiasm for the role. Head over to our website and get your application in!
How to prepare for a job interview at DHL Supply Chain
✨Know Your Customer
Before the interview, research DHL Supply Chain and their key customers. Understand their business model, challenges, and how they operate. This will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Relationship Manager, clear communication is crucial. Prepare examples of how you've effectively communicated with senior stakeholders in the past. Practice articulating your thoughts clearly and confidently, as this will inspire trust and credibility during your interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complex challenges. Think of specific situations where you've successfully tackled service issues or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Continuous Improvement Mindset
DHL values continuous improvement, so be ready to discuss how you've identified opportunities for growth in previous roles. Share concrete examples of initiatives you've led or contributed to that resulted in enhanced performance or customer satisfaction.
