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- Tasks: Support employee satisfaction and provide HR advice to managers and employees.
- Company: Join DHL, a leading supply chain business with 37,000 employees across the UK & Ireland.
- Benefits: Enjoy private medical insurance, flexible working options, and a generous pension scheme.
- Why this job: Be part of a dynamic team that values inclusivity and personal growth.
- Qualifications: Previous HR experience and a CIPD level 3+ qualification are desirable.
- Other info: Applications are reviewed continuously, so apply early for consideration.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the HR Customer Service Advisor role at DHL Supply Chain.
DHL, an award-winning leading supply chain business, is seeking an experienced HR professional to play a vital role acting as a trusted advisor to the business, while aligning HR activities to the business strategy.
With 37,000 employees in 400 operations across the UK & Ireland, we\’re part of an exciting and varied business. The HR function works with our managers to attract, develop and retain our people so that we have the very best team in the industry. From HR Business Partners to Compensation and Benefits and from Employee Relations to People Services, we\’ve set ourselves up to serve our people, our customers and our business in the best way possible.
Base pay range
- Role: HR Customer Service Advisor
- Grade: RCS M
- Contract Type: 12-month FTC / Secondment
Responsibilities
- Support with employee satisfaction, performance, retention and effective communication
- Provide high-quality, consistent HR advice, support and resolution to managers, employees and outside parties, to maximise customer efficiency, effectiveness and confidence.
- Administering senior executive management HR transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales.
- Administer and process redundancy calculations, compromise agreements and bi-annual health checks.
- Undertake the due diligence, data collection/validation and administrative activities associated with the Transfer of Undertakings – Protection of Employment (TUPE) for new business and the closure of sites.
- Processing internal Data Protection Subject Access Requests in line with SLAs
- Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience the first time, every time.
Qualifications
- Previous HR experience within a logistics business (Desirable)
- A CIPD level 3 + qualification or equivalent (Desirable)
- Ability to provide project management support
- Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
- An understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle
Benefits
- Private Medical Insurance
- Discretionary bonus based on performance
- We\’re happy to talk about flexible working – just ask about alternative patterns at interview
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
About DHL
We\’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an inclusive workplace
At DHL, we\’re all about creating a workplace where everyone\’s skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.
#DSCUKICF
Seniority level
- Associate
Employment type
- Temporary
Job function
- Human Resources, Customer Service, and Administrative
Industries
- Transportation, Logistics, Supply Chain and Storage
Milton Keynes, England, United Kingdom
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HR Customer Service Advisor employer: DHL Supply Chain
Contact Detail:
DHL Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Customer Service Advisor
✨Tip Number 1
Familiarise yourself with DHL's values and culture. Understanding their commitment to employee satisfaction and performance will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees in HR roles at DHL. They can provide insights into the company’s HR practices and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your knowledge of HR systems and case management tools, particularly Oracle. Being able to discuss your proficiency with these systems will demonstrate your readiness to hit the ground running.
✨Tip Number 4
Prepare examples of how you've successfully managed stakeholder relationships in previous roles. This is crucial for the HR Customer Service Advisor position, as effective communication and relationship-building are key components of the job.
We think you need these skills to ace HR Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the HR Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous HR experience, particularly within logistics or similar industries. Use specific examples to demonstrate your ability to provide high-quality HR advice and support, as well as your project management skills.
Showcase Your Qualifications: If you have a CIPD level 3 qualification or equivalent, make sure to mention it prominently in your CV and cover letter. This will help establish your credibility and suitability for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work at DHL and how you can contribute to their mission of delivering excellent HR services.
How to prepare for a job interview at DHL Supply Chain
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an HR Customer Service Advisor. Familiarise yourself with the key tasks mentioned in the job description, such as employee satisfaction and performance management, so you can discuss how your experience aligns with these requirements.
✨Showcase Your HR Knowledge
Be prepared to demonstrate your knowledge of HR practices, especially within a logistics context. Highlight any relevant experience you have, particularly in areas like TUPE processes or data protection, as these are crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle HR issues. Think of examples from your past experiences where you successfully resolved conflicts or improved employee satisfaction, and be ready to share these stories.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company culture, team dynamics, or specific HR initiatives at DHL. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
