At a Glance
- Tasks: Lead night shift operations at Gatwick Airport, ensuring safety and performance standards.
- Company: Join DHL, a global leader in Supply Chain management.
- Benefits: Competitive salary, 24/7 GP service, discounts, and enhanced pension scheme.
- Other info: Permanent full-time role with opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact in the recycling industry.
- Qualifications: Full UK Driving Licence and strong communication skills required.
The predicted salary is between 36951 - 36951 £ per year.
Waste and Recycling experience is desirable.
Pay Rate: £36,951.25
Grade: M
Contract Type: Permanent (Full-Time)
Shift patterns: 4 on, 4 off - 18:00-06:00
Location: Gatwick Airport
PLEASE NOTE: This role will be based at the Recycling Centre with Gatwick Airport. You will be required to undergo a security/background check if you are to be successful for this position.
Ready for your career to take off? We're seeking a Shift Operations Manager to play an integral role delivering a first‑class service and achieving fantastic results.
WHAT DOES THE ROLE ENTAIL?
- Implement actions as directed to reduce or eliminate health and safety related risks.
- Implement Behavioural Based Safety (BBS) program on a daily basis to confirm behaviours and processes are followed as specified.
- Report and investigate incidents within the workplace and respond to or elevate issues of non‑compliance with safety regulations and procedures.
- Ensure corrective and preventive actions are put in place.
- Ensure that all drivers follow the correct transport procedures and report any defects in a timely manner.
- Communicate all relevant DPDHL policies/site‑specific documents to frontline colleagues and monitor their implementation regularly.
- Support the Site Lead & H&S Manager in managing the DHL Safety arrangements (SA) for the site, including detailed understanding, implementation of best practices and managing these across the site.
- Manage day‑to‑day shift performance, clear understanding of objectives/KPIs for the role/shift/site, ensuring achievement of agreed customer KPIs and internal KPIs (e.g., safety, operational, employee related) to meet contractual obligations.
- Communicate productivity expectations to the team, including to new hires.
- Maintain a clear understanding of Roles & Responsibilities for the role and the team.
- Support management with resource planning and management (rota creation, coverage gaps, holiday cover, review processes, monitor absence/sickness and address issues within guidelines).
- Identify and raise training and qualification gaps through regular one‑to‑ones with the team and elevate to the training department.
- Participate in regular operation reviews and conduct colleague briefings via Performance Dialogue boards.
- Ensure colleagues register indirect hours properly by checking pending approvals in Smart Time.
- Track employee attendance at the individual level, update resource planning tools when necessary and manage accordingly.
- Contribute to performance tracking improvement by sharing opportunities for Standard Productivity Rates review with the line manager; conduct performance reviews and coaching with all direct reports and recommend performance ratings to management.
- Support the Site Lead to review SOPs and WIs for the site, identifying best practices and deviations during execution.
- Ensure colleagues are properly trained on the training matrix for each position, including onboarding trainings for new hires.
WHAT DO WE NEED FROM YOU?
- Full UK Driving Licence.
- Excellent oral and written communication skills.
- Positive, can‑do, upbeat personality.
- Ability to remain calm under pressure.
- Strong time‑management skills with minimal supervision.
- Ability to stand for long periods.
- Advanced computer skills.
- Proven track record in managing a business unit.
- Organising and planning skills with initiative to react effectively and quickly to unexpected circumstances.
- Working knowledge of GSE maintenance issues.
- Understanding of the wider airport operational environment.
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
- Provide five years of address history.
- Provide five years of reference history (employment/education/benefit claim/character).
- Obtain a full airside ID.
WHY CHOOSE US?
- Free confidential 24/7 GP service.
- Hundreds of discounts (retail, childcare, gym).
- Affordable loans & enhanced pension scheme.
- 24/7 employee support service for you and your family with access to free counselling.
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging.
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries—including retail, automotive, healthcare and more—to help them deliver to their customers.
Night Shift Operations Manager in Horley employer: DHL Supply Chain
DHL is an exceptional employer, offering a dynamic work environment at Gatwick Airport where you can thrive as a Night Shift Operations Manager. With a strong focus on employee well-being, we provide a range of benefits including a 24/7 GP service, extensive discounts, and a supportive culture that prioritises diversity and inclusion. Join us to not only advance your career but also to be part of a team that plays a vital role in keeping the world moving.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Operations Manager in Horley
✨Tip Number 1
Network like a pro! Reach out to people in the waste and recycling industry, especially those who work at Gatwick Airport. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of health and safety regulations. Be ready to discuss how you've implemented safety measures in past roles—this will show you're the right fit for the Operations Manager position.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've successfully managed a team or improved performance. This is key for the Shift Operations Manager role, so have those stories ready to share.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Night Shift Operations Manager in Horley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in waste and recycling. We want to see how your skills match the Night Shift Operations Manager role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us at DHL. Mention your positive attitude and ability to handle pressure, as these traits are key for this role.
Showcase Your Communication Skills:Since excellent communication is a must-have, make sure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at DHL Supply Chain
✨Know Your Waste and Recycling Stuff
Make sure you brush up on your waste and recycling knowledge before the interview. Familiarise yourself with current practices, regulations, and any relevant technologies. This will show that you're not just a good fit for the role but also genuinely interested in the industry.
✨Safety First!
Since health and safety are crucial in this role, be prepared to discuss how you've managed safety protocols in previous positions. Think of specific examples where you implemented safety measures or improved compliance. This will demonstrate your commitment to creating a safe working environment.
✨Show Off Your Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare to share examples of how you've motivated teams, handled conflicts, or improved performance. Highlight your ability to communicate expectations clearly and support your team in achieving their goals.
✨Be Ready for the Security Check
Since this role requires a security/background check, have your address and reference history ready to go. Being organised and upfront about this process can help ease any concerns the interviewer might have about your background.
