Pay Rate: £40,000
Grade: M
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, 40 hours per week
Location: Gatwick Airport
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!
A TYPICAL DAY MAY INVOLVE
- Design, implement and manage accurate and efficient rosters across the operation, ensuring alignment with operational demand and service requirements
- Proactively plan and coordinate daily and short-term resource requirements, ensuring all operational tasks are adequately covered.
- Monitor and adjust resource allocation in real time to respond to changes in demand, absences, or operational disruption
- Support the delivery of contractual performance targets by ensuring the optimum use of available resources.
- Identify risks to service delivery (e.g. skill gaps, overtime dependency, coverage shortfalls) and implement effective mitigation plans.
- Contribute to maintaining a consistent, high-quality service that meets customer expectations.
- Act as the subject matter expert for planning and rostering systems (e.g. SITA), ensuring effective end-to-end utilisation.
- Maintain high standards of data accuracy across all planning, rostering, and workforce systems.
- Ensure correct allocation of skills and resources within systems to support operational delivery.
- Produce and coordinate operational reports (internal and customer-facing) to support performance tracking.
- Analyse workforce data to identify trends, including overtime drivers, absence patterns, and skill gaps.
- Use data insights to recommend improvements to planning efficiency and resource utilisation.
- Work closely with operational teams, training functions and site administration to align workforce planning with operational needs.
- Support engagement with stakeholders by providing clear planning insight and guidance.
- Contribute to building strong working relationships across departments to improve coordination and service delivery.
- Ensure workforce planning is aligned with training requirements, onboarding activities, and compliance needs.
- Support integration of new starters into rosters and operational plans.
- Collaborate with training teams to ensure minimal operational impact from training activities.
- Identify opportunities to improve planning processes, system utilisation and ways of working.
- Support continuous improvement initiatives aimed at increasing efficiency, reducing cost, and enhancing service delivery.
- Ensure planning activities are compliant with business rules, contractual agreements and regulatory requirements.
THIS ROLE WOULD SUIT PEOPLE WHO
- Experience using workforce management or rostering systems (e.g. SITA or similar), including real-time resource allocation.
- Experience in workforce planning, rostering, or scheduling within a fast-paced operational environment (e.g. logistics, aviation, ground handling, or similar).
- Experience producing and interpreting reports to support decision-making and performance improvement (e.g. Excel, Power BI or similar tools).
- Experience within an airport, aviation, or ground handling environment.
- Are confident dealing with challenging situations
- Work well within a team and have excellent communication skills
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
To obtain a full airside ID, you must:
- Be able to provide five years' address history
- Be able to provide five years' reference history (employment/education/benefit claim/character)
- Pass a pre-employment Drug and Alcohol test
WHY JOIN US?
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
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Control Tower First Line Manager in Horley employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer, offering a unique opportunity to work in a meaningful role within the prison system, where you can make a real difference in the lives of offenders. With a supportive work culture that values inclusivity and personal growth, employees benefit from a comprehensive induction programme, flexible working options, and a generous pension scheme, all while enjoying a Monday to Friday schedule. Join us to be part of a global leader in supply chain management, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Control Tower First Line Manager in Horley
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like DHL Supply Chain, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to DHL Supply Chain specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at DHL Supply Chain
✨Know Your Manufacturing Processes
Before you walk into the interview with DHL Supply Chain, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like DHL Supply Chain value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
