At a Glance
- Tasks: Coordinate vehicle handovers and ensure a smooth customer experience.
- Company: Join DHL's Stellantis Group, a leader in logistics and customer service.
- Benefits: Enjoy free parking, a generous pension scheme, and 24/7 GP consultations.
- Other info: Work Monday to Thursday in the office, with Fridays from home.
- Why this job: Be part of a dynamic team that celebrates every vehicle handover.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24784 - 24784 € per year.
Location: Ellesmere Port (CH65 1AL)
Salary: £24,784.50
Shift patterns: Monday-Friday. Day time hours. Monday-Thursday (Office based), Friday (Working from home)
Contract Type: Permanent (Full-Time)
Kickstart your career with DHL's Stellantis Group as a Handover Centre Administrator in Ellesmere Port! We're on the lookout for a detail-oriented and enthusiastic individual to ensure our customers have a smooth and memorable experience when receiving their new vehicles. If you thrive in a fast-paced environment and love working with people, this is your chance to be part of a dynamic team that drives excellence in customer service. Join us and help make every vehicle handover a celebration!
A Typical Day May Involve:
- Exceeding customer expectations by co-ordinating the handover of all company ECOS scheme vehicles to Stellantis Group employees and affiliates.
- Familiarising yourself with the Stellantis defleet standards and producing estimates in line with these requirements.
- Supporting with tasks at the handover site and vehicle movements, ensuring optimum site processes for an efficient operation for customers.
- Answering customer calls and dealing with queries in line with service delivery requirements.
- Engaging with customers and building rapport, canvassing feedback about the handover and ideas on how we can continuously improve.
- Inputting data entry to support the End to End processes of the operation.
This Role Would Suit People Who:
- Have customer service or customer-facing experience (essential).
- Have motor industry experience (beneficial, but not essential).
- Possess a high level of attention to detail.
- Have strong administrative skills.
- Exhibit excellent communication skills and telephone manner - verbal and written.
- Able to deal with challenges and uncertainties.
- Can build robust relationships with customers and suppliers.
- Have the ability to work under pressure, working towards deadlines.
- Possess good computer skills using all Microsoft packages and in-house databases.
- Are a strong team player.
Why Join Us?
- Free on-site parking.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Handover Centre Administrator employer: DHL Supply Chain
DHL's Stellantis Group in Ellesmere Port offers an exceptional work environment for the Handover Centre Administrator role, where you can thrive in a supportive and dynamic team dedicated to delivering outstanding customer service. With benefits like a generous pension scheme, free on-site parking, and access to 24/7 GP consultations, employees are encouraged to grow and develop their skills while enjoying a healthy work-life balance. Join us to be part of a company that values your contributions and fosters a culture of excellence and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Handover Centre Administrator
✨Tip Number 1
Get to know the company! Research DHL and the Stellantis Group to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with answering questions and handling queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at DHL and ready to kickstart your career as a Handover Centre Administrator.
We think you need these skills to ace Handover Centre Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Handover Centre Administrator role. Highlight any customer service experience and administrative skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Tell us why you're excited about joining DHL's Stellantis Group and how you can contribute to making every vehicle handover a celebration.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – we love a good chat, even in writing!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the info you need about the role and our awesome benefits there!
How to prepare for a job interview at DHL Supply Chain
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Handover Centre Administrator. Familiarise yourself with the Stellantis defleet standards and think about how your skills can help exceed customer expectations during vehicle handovers.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of your previous customer service experiences. Think of specific situations where you went above and beyond to ensure customer satisfaction, as this will demonstrate your enthusiasm for the role.
✨Prepare for Common Questions
Anticipate questions related to handling customer queries and working under pressure. Practice your responses to show that you can maintain a positive attitude while managing challenges, which is crucial in a fast-paced environment like this one.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
