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- Tasks: Lead transport operations, ensuring safety, quality, and customer satisfaction across multiple sites.
- Company: DHL Group is a global leader in logistics, committed to exceptional service and value.
- Benefits: Enjoy competitive pay, a company car, 24/7 GP service, discounts, and enhanced pension schemes.
- Why this job: Join a dynamic team influencing millions' shopping experiences while driving innovation and efficiency.
- Qualifications: Experience in transport operations, CPC holder, and proven track record in management and customer relations.
- Other info: Interviews are scheduled for early May; apply early to secure your chance!
The predicted salary is between 43200 - 72000 £ per year.
Site Location: Doncaster Hub + approx 30 other sites nationwide: full coverage with up to 75% travel. DHL Group is a global leader in logistics and supply chain solutions, dedicated to providing exceptional service and value to our customers. We are seeking a seasoned transport expert to lead on the Next contract. This pivotal role is customer-facing, requiring a dynamic leader to drive operational performance, safety, quality, and compliance while fostering an inclusive and engaged workforce.
As a Transport General Manager on this high-profile contract, you will be at the heart of a fast-paced logistics operation that directly influences the shopping experience for millions. You will play a crucial role in optimising transportation networks, ensuring timely deliveries, and enhancing efficiency across the supply chain. This position allows you to leverage your expertise to drive innovative solutions that not only reduce costs but also elevate customer satisfaction. Collaborating with a passionate team, you will have the opportunity to lead impactful initiatives, shape best practices, and contribute to the retailer's reputation for excellence.
WHAT DOES THE ROLE ENTAIL?
- Lead operational performance for the Next contract, ensuring safety, quality, compliance, and achievement of customer and DHL KPIs.
- Cultivate a culture of respect and results, driving an inclusive operating environment that promotes collaboration and continuous improvement with both DHL and our customers.
- Deliver financial performance through effective operational delivery and trading improvements, ensuring P&L delivery aligns with DHL's budget and growth aspirations.
- Maintain optimal efficiency across warehouse and transport operations, in line with benchmark CPUs.
- Proactively monitor and enhance customer satisfaction using CXM surveys and improvement tools.
- Ensure legal compliance and safe working practices across warehouse and transport functions.
- Develop and maintain strong relationships with the customer's management team through integration and collaborative working partnerships.
WHAT DO WE NEED FROM YOU?
- Experience managing transport operations within a Supply Chain Division.
- National and International CPC holder.
- Network trunking and final mile network experience.
- Proven track record of delivering both financial and operational results.
- Background in Transport, Logistics, or Warehouse management.
- Experience in general management with P&L responsibility.
- Strong customer management experience and experience working with unions.
- Working knowledge of production line feed call systems and cycles.
- Ability to manage a team spread across the UK.
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Company Car or Car Allowance
- Free confidential 24/7 GP Service
- Hundreds of discounts (including Retail, Childcare + Gym)
- Affordable loans & Enhanced Pension Scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more.
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging.
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare, and more, so they can deliver to their customers.
Please be aware that interviews are provisionally scheduled to take place in the first week of May. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
General Manager employer: DHL Supply Chain
Contact Detail:
DHL Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially focusing on the specific challenges and trends within the supply chain sector. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the logistics field, particularly those who have experience in managing transport operations. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and driving operational performance. Be ready to share specific examples of how you've improved efficiency, customer satisfaction, and financial results in past roles.
✨Tip Number 4
Research DHL's values and their approach to diversity and inclusion. Understanding their corporate culture will allow you to align your responses during interviews and show that you are a good fit for their team.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transport operations and logistics management. Emphasise your achievements in financial performance and operational results, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing teams across multiple locations. Mention specific examples of how you've driven operational performance and customer satisfaction in previous roles.
Highlight Relevant Qualifications: Ensure you clearly state your qualifications, such as your National and International CPC holder status. This is crucial for demonstrating your expertise in transport and logistics.
Showcase Your Soft Skills: In your application, highlight your ability to foster an inclusive and collaborative work environment. Mention any experience you have with union negotiations or managing diverse teams, as this will resonate well with the company's values.
How to prepare for a job interview at DHL Supply Chain
✨Showcase Your Transport Expertise
Make sure to highlight your experience managing transport operations, especially within a supply chain context. Be prepared to discuss specific examples of how you've optimised transportation networks and improved operational performance.
✨Demonstrate Leadership Skills
As a General Manager, you'll need to lead a diverse team. Share your experiences in cultivating an inclusive culture and driving collaboration. Discuss how you've successfully managed teams across multiple locations and maintained high morale.
✨Prepare for Customer-Facing Scenarios
Since this role is customer-facing, be ready to talk about your approach to building strong relationships with clients. Provide examples of how you've enhanced customer satisfaction and dealt with challenges in a logistics environment.
✨Understand Financial Performance Metrics
Familiarise yourself with key financial metrics related to P&L responsibility. Be prepared to discuss how you've delivered financial results through effective operational delivery and trading improvements in previous roles.
