At a Glance
- Tasks: Lead a team of drivers and ensure efficient transport operations.
- Company: Join a supportive company focused on excellent customer service.
- Benefits: Competitive salary, flexible working, and generous pension contributions.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real impact in transport while developing your leadership skills.
- Qualifications: Experience in transport or supply chain; strong communication skills.
The predicted salary is between 27500 - 30000 € per year.
Pay Rate: £27,500 - £30,000 (dependent on experience)
Grade: RCS N
Contract Type: Permanent (Full-Time)
Shift patterns: 37.5 hours per week, Monday - Friday, 9am - 5pm
Location: Ferrybridge - WF11 8JY
Role Overview
Transport First Line Manager to lead and support a small, long‑serving team of drivers, ensuring safe, compliant and efficient transport operations while delivering an excellent customer experience.
Responsibilities
- Manage and lead a team of drivers, including allocating work, monitoring performance, delivering team briefings.
- Plan and schedule transport operations, manually routing and sequencing deliveries to meet service and efficiency targets.
- Oversee fleet compliance, health & safety, and driver training, ensuring all vehicles and drivers meet legal, company, and customer standards.
- Coordinate fleet maintenance, including MOTs and servicing, and act as the first point of contact for customer transport queries.
- Provide on‑call cover as required, offering emergency support to drivers when needed.
Qualifications
- Experience working in a transport or supply chain environment. Suitable for a Transport Clerk/Admin looking to gain more experience.
- Understanding of Working Time Directive and drivers' hours is advantageous.
- Strong customer service and communication skills, with confidence liaising with customers on‑site and over the phone.
- IT‑literate with a good working knowledge of Microsoft Office; experience with SmartTime, Tachomaster or LogicS is advantageous but not essential.
- Hard‑working with a positive, proactive attitude; strong team player who is hands‑on, helpful and flexible, and willing to support all aspects of a small operation—from administration through to customer meetings—to deliver an excellent customer experience.
Benefits
- Discretionary bonus based on performance.
- Flexible working patterns available.
- Generous pension scheme: 8% employer contribution and 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Transport First Line Manager in Ferrybridge employer: DHL Supply Chain
As a Transport First Line Manager at our Ferrybridge location, you will join a supportive and dedicated team that values safety, compliance, and exceptional customer service. We offer a range of benefits including a generous pension scheme, flexible working patterns, and access to free 24/7 GP consultations, all within a positive work culture that encourages employee growth and development. With opportunities for performance-based bonuses and various lifestyle discounts, we strive to create a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Transport First Line Manager in Ferrybridge
✨Tip Number 1
Network like a pro! Reach out to people in the transport industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to transport management. Think about your past experiences and how they relate to the role of a Transport First Line Manager. We want you to shine!
✨Tip Number 3
Show off your skills! If you have experience with fleet compliance or customer service, be ready to discuss specific examples. We love hearing about how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to lead and support our teams.
We think you need these skills to ace Transport First Line Manager in Ferrybridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Transport First Line Manager role. Highlight any relevant transport or supply chain experience, and don’t forget to mention your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at StudySmarter. Share specific examples of how you've led teams or improved operations in previous roles.
Show Off Your IT Skills:Since we value tech-savvy candidates, make sure to mention your proficiency with Microsoft Office and any experience with transport management systems. If you’ve used SmartTime or Tachomaster, definitely include that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DHL Supply Chain
✨Know Your Stuff
Make sure you brush up on your knowledge of transport operations and compliance. Familiarise yourself with the Working Time Directive and drivers' hours, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
As a Transport First Line Manager, you'll be leading a team of drivers. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and ensure a positive working environment.
✨Customer Service is Key
This role involves liaising with customers, so be ready to discuss how you've handled customer queries in the past. Share specific instances where you went above and beyond to deliver excellent service, as this will demonstrate your commitment to customer satisfaction.
✨Be IT Savvy
Since the job requires IT literacy, especially with Microsoft Office, make sure you can talk about your experience with these tools. If you've used any transport management software like SmartTime or Tachomaster, mention it! This will show that you're prepared to hit the ground running.
