At a Glance
- Tasks: Support drivers with deliveries and build positive customer relationships.
- Company: Join DHL, the world's leading logistics company with a vibrant team.
- Benefits: Enjoy 25 days annual leave, free parking, and a generous pension scheme.
- Other info: Work in an inclusive environment with great career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in logistics.
- Qualifications: Customer-focused, physically fit, and organised; driving licence preferred.
The predicted salary is between 30402 - 30402 £ per year.
Pay Rate: £30,402.32
Grade: O
Contract Type: Permanent (Full-Time)
Shift Patterns: Monday to Friday (Start times between 04:00 – 06:00) plus 5 contracted Saturdays across the year
Location: Totton, SO40 3NB
About DHL Supply Chain
We're more than just parcel delivery. As the world's leading logistics company, DHL Supply Chain keeps businesses moving and shelves stocked—powered by our incredible people.
Driver's Mate
This is a customer-focused and social role, where you'll be out on the road, working closely with drivers and building positive relationships at delivery points.
Key Responsibilities- Supporting the picking and loading of alcohol products onto your assigned vehicle
- Accompanying drivers and assisting with deliveries to licensed premises
- Providing a friendly, professional service when interacting with customers
- Helping to unload goods safely and efficiently at each stop
- Keeping in regular contact with the transport team and reporting any issues
- Using a handheld device to complete delivery‑related processes
- Enjoy working in a customer‑facing, social environment
- Are physically fit and comfortable with manual handling
- Have experience working with high‑volume orders (preferred)
- Are well organised and can manage your workload effectively
- Can perform basic maths calculations
- Have previous Driver's Mate experience (ideal, but not essential)
- Hold a full UK Category B driving licence (desirable, max 6 points)
- Free parking and on‑site canteen
- 25 days annual leave
- Generous pension scheme (8% employer contribution + 4% employee)
- 24/7 confidential GP service
- Access to hundreds of retail & lifestyle discounts
- Financial wellbeing support including affordable loans, savings schemes & mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
Who We Are
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.
Driver's Mate: Customer-Facing Loads & Deliveries employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer, offering a dynamic work environment in Totton where employees can thrive in a customer-facing role. With competitive pay, generous benefits including 25 days of annual leave and a robust pension scheme, as well as opportunities for personal and professional growth, we foster a culture of inclusivity and support. Join us to be part of a global leader in logistics, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Driver's Mate: Customer-Facing Loads & Deliveries
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DHL Supply Chain. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your past experiences relate to the Driver's Mate role, especially your customer service skills and any manual handling experience you have.
✨Tip Number 3
Dress the part! Even though this is a hands-on job, showing up in smart, clean attire can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Driver's Mate: Customer-Facing Loads & Deliveries
Some tips for your application 🫡
Show Your Customer-Facing Skills:Since this role is all about interacting with customers, make sure to highlight any experience you have in customer service. We want to see how you can bring a friendly and professional attitude to the job!
Be Clear About Your Availability:With early starts and some Saturday shifts, it’s important to let us know your availability upfront. Make it clear in your application that you’re ready to embrace the shift patterns we have on offer.
Highlight Relevant Experience:If you've worked in similar roles before, don’t be shy! Share your experiences with high-volume orders or manual handling. We love seeing how your background fits with what we do at DHL.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DHL Supply Chain
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Driver's Mate involves. Familiarise yourself with the key responsibilities like supporting drivers, handling deliveries, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this is a customer-facing role, be prepared to discuss your experience in social environments. Think of examples where you've built positive relationships with customers or worked as part of a team. Highlighting your communication skills will demonstrate that you can handle interactions at delivery points effectively.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. For instance, they might ask how you'd handle a difficult customer or what you'd do if there was an issue with a delivery. Practising these types of questions can help you articulate your thought process and problem-solving skills.
✨Dress for Success
Even though the job is hands-on, it's important to present yourself well. Dress smartly for the interview to make a good first impression. It shows that you take the opportunity seriously and are ready to represent the company professionally.
