At a Glance
- Tasks: Coordinate customer service operations to ensure smooth flight handling and timely performance.
- Company: Join DHL, the world's leading logistics company at Heathrow Airport.
- Benefits: Generous pension scheme, 24/7 GP consultations, and exclusive retail discounts.
- Other info: Must pass security checks; great opportunity for career growth in aviation.
- Why this job: Be part of a dynamic team ensuring excellence in aviation logistics.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
The predicted salary is between 30906 - 30906 £ per year.
Pay Rate: £30,906
Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: 5 on 3 off - Rotational shifts - 6am- 3pm / 2pm - 11pm
Location: Heathrow, TW6 2GA
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!
A TYPICAL DAY MAY INVOLVE:
- Work closely with the Customer to ensure on-time performance is sustained within the live cleaning operation.
- Ensure that customer complaints are investigated within SLA and corrective action and preventative action is implemented where applicable.
- Compile a reporting log of all operational downtime and disruption incurred, and monitor the agile BA operation alongside ours, capturing all significant events.
- Monitor and react on changes in flight timings, aircraft changes and escalation to the Airside team.
- Liaise with all stakeholders in the HAC (Stand Planning, Aircraft Movements, Critical services, and other Airport services).
- Monitor the performance of the cleaning teams and high lift teams holistically and report to the Ops team on issues identified within the wider BA operation.
- Build effective relationships with the other shift managers, FLMs and all the heads of department.
- Attend daily internal operational calls throughout the course of the day and attend Ops wash ups.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Customer service experience essential.
- Control room or call centre experience.
- Reporting and collating information.
- Experience working across aviation/airline industry is an advantage.
- Competent Microsoft Office/Excel user.
- Hold a valid UK driving license (desirable).
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL:
- To obtain a full airside ID, you must:
- Be able to provide five years' address history.
- Be able to provide five years' reference history (employment/education/benefit claim/character).
- Pass a pre-employment Drug and Alcohol test.
WHY JOIN US?
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Customer Service Coordinator employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer, offering a dynamic work environment at Heathrow, where you can thrive in the fast-paced world of aviation logistics. With a strong focus on employee growth, we provide comprehensive benefits including a generous pension scheme, 24/7 GP consultations, and numerous lifestyle discounts, ensuring our team members feel valued and supported. Join us to be part of a collaborative culture that prioritises excellence and innovation in every aspect of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DHL Supply Chain. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DHL Supply Chain before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DHL Supply Chain:Your cover letter is your chance to shine! Tell us why you want to work at DHL Supply Chain specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DHL Supply Chain!
How to prepare for a job interview at DHL Supply Chain
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
