Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Customer Service Clerk, handling queries and ensuring smooth deliveries.
- Company: DHL is a global leader in supply chain management, keeping the world moving.
- Benefits: Enjoy perks like 24/7 GP service, discounts, affordable loans, and employee support.
- Why this job: Be part of a dynamic team with opportunities for growth and a positive work culture.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
- Other info: Full-time role with shifts from 14:00 to 22:00, Monday to Friday in Daventry.
The predicted salary is between 28800 - 43200 £ per year.
Contract Type: Permanent (Full-Time)
Shift patterns: 1400 - 2200
Shifts: Monday to Friday
Location: Daventry - NN6 7GW
DHL, an award-winning leading supply chain business is seeking an experienced Customer Service Clerk to play a vital role within our Customer Service Team.
WHAT DOES THE ROLE ENTAIL?
As part of your normal duties, whilst maintaining excellent health and safety practices, you will:
- Chasing POD's
- Interacting with customers
- Resolving any queries/delivery issues
- Liaising with the Planning and Transport team
WHAT DO WE NEED FROM YOU?
We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
- Previous customer service experience
- Computer Literacy
- Excellent communication skills
- Experience with SAP would be advantageous
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK.
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
Customer Service Clerk employer: DHL Supply Chain
Contact Detail:
DHL Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Clerk
✨Tip Number 1
Familiarise yourself with DHL's values and mission. Understanding the company's culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your communication skills. Since the role involves interacting with customers and resolving queries, practice clear and concise communication to demonstrate your ability to handle customer interactions effectively.
✨Tip Number 3
If you have experience with SAP, be prepared to discuss it in detail. If not, consider doing some research or taking a quick online course to familiarise yourself with the basics, as this could give you an edge.
✨Tip Number 4
Network with current or former employees of DHL. They can provide valuable insights into the company culture and the specifics of the Customer Service Clerk role, which can help you tailor your approach.
We think you need these skills to ace Customer Service Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities and any experience with SAP, as this is advantageous for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer queries or issues in the past, demonstrating your problem-solving skills.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and any specific software knowledge. This will show that you are prepared to handle the technical aspects of the job.
Show Enthusiasm for the Company: Research DHL and mention why you want to work for them specifically. Highlight their commitment to diversity and inclusion, and express how you align with their values.
How to prepare for a job interview at DHL Supply Chain
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved customer queries or issues, as this will demonstrate your ability to handle similar situations at DHL.
✨Familiarise Yourself with SAP
If you have experience with SAP, make sure to mention it during the interview. If not, consider doing a bit of research on how it works and its relevance to the role, as this could give you an edge over other candidates.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, as effective communication will be key when interacting with customers and liaising with teams.
✨Understand the Company Culture
Research DHL's values and approach to diversity and inclusion. Showing that you align with their culture and understand their commitment to employee well-being can set you apart from other candidates.