At a Glance
- Tasks: Be the key link between customers and our operational teams, driving service excellence.
- Company: Join DHL Supply Chain, a global logistics leader with a people-powered culture.
- Benefits: Enjoy 33 days annual leave, a generous pension scheme, and lifestyle discounts.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Make a real impact by building relationships and driving continuous improvement.
- Qualifications: Experience in customer-facing roles and strong relationship-building skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Contract Type: Permanent (Full-Time)
Location: Derby (DE74 2BB)
Step into a role where your influence truly matters! As a Customer Relationship Manager at DHL Supply Chain, you'll become the strategic link between one of our key customers and our high performing operational teams – shaping service excellence, driving continuous improvement, and unlocking new opportunities for growth. This is a fast paced, people powered environment where you'll collaborate with senior leaders, solve complex challenges, and help steer the direction of a major customer account. If you thrive on building relationships, elevating performance, and making a visible impact, this is your chance to join a global logistics leader that's constantly moving forward.
A TYPICAL DAY MAY INVOLVE:
- Work closely with the customer (up to UK Logistics Director level) and our DHL operations teams to tackle ongoing service challenges and keep performance on track.
- Maintain accurate, reliable processes to monitor operational service across the entire customer account.
- Bring consistency to reporting, performance reviews, and management information across all customer operations.
- Hold structured monthly sessions with both the customer and internal stakeholders to drive alignment and continuous improvement.
- Spot opportunities for account development and build a strong pipeline for future growth.
THIS ROLE WOULD SUIT PEOPLE WHO HAVE:
- Previous experience in a customer facing or account management role is essential.
- Experience in operations is a real advantage and will help you influence effectively.
- A proven ability to build strong, trusted relationships at all levels.
- Confident, clear communication skills that inspire confidence.
- The ability to present to senior stakeholders and lead discussions with credibility.
WHY JOIN US?
- 33 days annual leave
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Customer Relationship Manager employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer that prioritises employee well-being and professional growth, offering a generous 33 days of annual leave and a robust pension scheme with an 8% employer contribution. Our dynamic work culture fosters collaboration and innovation, allowing you to make a significant impact while working closely with senior leaders in a fast-paced environment. Located in Derby, we provide unique opportunities for career advancement and support for veterans, making us a rewarding choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL Supply Chain on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with their mission of service excellence and continuous improvement. We love candidates who can connect the dots!
✨Tip Number 3
Practice your communication skills! Since this role involves presenting to senior stakeholders, rehearse how you’d discuss complex challenges and solutions clearly and confidently. We want to see that you can inspire confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at DHL Supply Chain.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Relationship Manager role. Highlight your experience in customer-facing roles and any operational insights you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about building relationships and driving performance. Share specific examples of how you've tackled challenges in the past – we love a good story!
Showcase Your Communication Skills:Since this role involves presenting to senior stakeholders, make sure your application reflects your clear and confident communication style. Whether it's in your CV or cover letter, let us see how you inspire confidence in others.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at DHL Supply Chain
✨Know Your Customer
Before the interview, research DHL Supply Chain and their key customers. Understand their business model, values, and recent developments. This will help you demonstrate your knowledge and show how you can contribute to their success.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built strong relationships with clients or stakeholders. Highlight how these relationships led to improved performance or growth, as this is crucial for a Customer Relationship Manager role.
✨Be Ready to Discuss Operations
Since experience in operations is an advantage, brush up on relevant operational processes and challenges. Be prepared to discuss how you can influence operational teams to tackle service challenges effectively.
✨Practice Clear Communication
As you'll be presenting to senior stakeholders, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication skills and ensure you can inspire confidence during discussions.
