Customer Experience and Vehicle Inspection Specialist in Crewe

Location: Crewe (CW1 6BW)

Grade: RCS. P

Shift patterns: Tuesday-Friday (08:00-18:00). Early finish on Fridays

Contract Type: Permanent (Full-Time)

Rev up your career with us at Crewe! Join our vibrant team as we take the wheel in managing and maintaining a stunning fleet, utilised as part of DHL's company car scheme, exclusively supporting the luxury Bentley brand. With a crew of passionate colleagues and a cutting-edge workshop at our fingertips, we're all about delivering top-notch service and quality that's truly exceptional.

We are currently looking for a Customer Experience Vehicle Inspection Specialist to play an important role within DHL's Finished Vehicle Solutions customer contract. Are you passionate about delivering exceptional service and creating a seamless customer journey? We're looking for a detail driven, people focused professional to take ownership of our vehicle inspection experience. In this role, you'll combine technical accuracy with outstanding communication to ensure every customer feels confident, informed, and valued. If you're enthusiastic about maintaining high standards and representing our brand with pride, this could be the ideal opportunity for you.

A Typical Day May Involve:

• Ensure an exceptional end-to-end experience for customers during the handover of their new vehicles and the inspection of their return vehicles, adhering to the agreed Return Standard.
• Conduct thorough inspections of return vehicles and new vehicles, adhering to agreed standards and timescales.
• Accurately record damage using handheld technology and other media to ensure all damage is documented.
• Maintain effective communication regarding up-to-date repair costs with the external parts department.
• Provide exceptional customer service while maintaining professional relationships with colleagues and customers.
• Assist with vehicle movements to and from the Handover Centre, adhering to site rules.
• Follow all health and safety procedures in the workplace and report any related incidents.
• Ensure the security of all vehicles on site and report any security concerns.

This Role would Suit People Who:

• Previous experience in the automotive industry would be desirable.
• Previous Customer Service experience is essential.
• Proven experience of Inspections and vehicle estimating.
• Excellent customer service skills with a high level of communication skills (Verbal and written).
• Strong eye to detail.
• Ability to prioritise work responsibilities and carry out work duties in the allocated timeframe.
• Full, clean driving license is essential.

Why Join Us?

• Free parking and on-site facilities.
• 25 days annual leave.
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
• Free confidential 24/7 GP consultations.
• Hundreds of retail and lifestyle discounts.
• Affordable loans, savings schemes and free mortgage advice.

Who We Are:

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an Inclusive Workplace:

At DHL, we're all about creating a workplace where skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 16th February. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.