Business Analyst Apprentice

Business Analyst Level 3 – DHL Supply Chain

Are you a motivated, organised person seeking an exciting and rewarding opportunity in a fast-paced environment?

Do you want to earn whilst you learn?

WHO ARE DHL SUPPLY CHAIN?

Founded in 1969, DHL is the world’s leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world’s leading logistics provider and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow.

WHAT TO EXPECT WHEN ON PROGRAMME?

Our Business Analyst Level 4 Programme is all about developing the skills required to become a subject matter expert. From day one, you’ll take on real responsibility with a supportive culture that helps you develop your skill set, whilst building on your stakeholder management skills.

1. 21-month structured Programme with our partner QA Ltd
2. Early accountability and fast progression
3. Regular performance feedback and personal growth planning through a structured learning plan.
4. Contribute to DHL’s sustainability 2050 mission of zero emissions.
5. The opportunity to network with the wider Graduate and Apprentice population.
6. Give back to the community through DHL’s Foundation by helping achieve the vision to end youth unemployment.

Logistics is more than getting the product from A to B. At DHL Supply Chain we combine management and value-added services with our customised, integrated logistics solutions which drives resilience, efficiency, improves quality and creates competitive advantage. Our Business Analyst collaborates closely with the IT Delivery Manager, the Senior Product Manager, and other stakeholders, providing key insights to drive IT project success.

WHAT KIND OF WORK WILL I DO?

Working within the wider Digital & Technology Team, you will work with a passionate team focusing on the below and many more.

1. Requirements gathering
2. Business process modelling
3. Requirements analysis
4. Solution evaluation
5. Support projects by providing support to project managers in project planning, monitoring, and control activities.
6. Documentation – BRD’s, specifications, process guides & user manuals
7. Change Management supporting the implementation of new systems or processes, including training users and managing resistance to change.
8. Continuous Improvement; Monitor implemented solutions to ensure they are delivering the expected benefits and suggest improvements where necessary.
9. Stakeholder management.

WHAT SKILLS DO I NEED?

1. A passion for all things data.
2. An ordered mindset.
3. Eagerness to learn.
4. Computer literacy and knowledge of MS Office applications.
5. Excel application knowledge is essential.

WHAT ENTRY REQUIREMENTS DO I NEED?

1. Must hold a valid UK driving license or be self-reliant to travel to multiple sites if required.
2. Must be fluent in English.
3. You must have achieved G.C.S.E.s in Mathematics and English with Grade C and above/4-9 or have achieved Level 2 Functional skills in both English and Mathematics.
4. As part of the Business Analyst Level 4 Apprenticeship, you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years as it is a government funded apprenticeship programme.

WHAT’S IN IT FOR ME?

COMPENSATION:

£21,000 per annum starting salary, with increases throughout the programme.

BENEFITS:

As part of a growing DHL population, you’ll receive access to a variety of excellent benefits including 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, mental health support, and private GP services.

NETWORKS:

At DHL we want everyone to be their true selves in the workplace. We are committed to ensuring people feel like they can contribute and that they belong. We primarily focus on 6 key pillars: Ability, Ethnic and National origin, Religion, Gender, LGBTQ+, and Generations and in the UKI we are committed to focus on Educating, Supporting and Celebrating diversity!

FUTURE PROSPECTS:

Career Growth: Contribute to our business success, and join our Alumni community post-programme for continued career development. We want Apprentices to build their careers, options to develop further through internal or an apprenticeship option may be available. Apprentices can contribute their ideas to influence the success of our business and be a part of an organization that makes an impact to society as well as to the world of logistics.

APPLICATION PROCESS:

Our application process is simple – you’ll complete an online application form, then take an online strengths assessment. Provided you meet the required criteria, you’ll then be invited to a virtual programme overview session where you can learn the details about the role you’ve applied to! If it’s still something you’re excited about, you’ll be invited to an Experience Day (aka Assessment Centre) where we can meet you in person.

If you decide to make an application, please make a note of the Experience Day date as we only hold one per role.

Experience Day Date: 26th March 2025 in person in Birmingham

PLEASE NOTE, WE RECEIVE A HIGH NUMBER OF APPLICATIONS FOR OUR APPRENTICE PROGRAMMES AND MAY CLOSE THE VACANCY EARLY IF WE’RE OVERSUBSCRIBED. IF YOU’RE INTERESTED, WE RECOMMEND SUBMITTING YOUR APPLICATION AS SOON AS POSSIBLE.

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