At a Glance
- Tasks: Lead a dynamic Customer Service team and ensure top-notch service delivery.
- Company: Join DHL, the global leader in logistics and supply chain management.
- Benefits: Enjoy 33 days annual leave, free parking, and a generous pension scheme.
- Other info: Be part of an inclusive workplace that values diverse skills and experiences.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience in customer service and people management is essential.
The predicted salary is between 35901 - 35901 £ per year.
Pay Rate: £35,901.00
Grade: M
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday (8.30-5pm Mon-Thurs and 8.30-4.30 Fri)
Location: Banbury OX16
A TYPICAL DAY MAY INVOLVE:
- Managing the daily operations of the Customer Service team, ensuring all enquiries are handled professionally and efficiently.
- Acting as the main point of contact for DHL customers, coordinating and communicating enquiries to ensure timely responses and resolutions.
- Ensuring adherence to customer contracts and SLAs across existing accounts, maintaining high standards of service delivery.
- Working closely with Warehouse, Transport and other operational teams to ensure customer expectations are fully understood and met.
- Leading, developing, and motivating a team of Customer Advisors, ensuring they have the right tools, training, and support to perform effectively.
- Building a positive team culture through confident communication, coaching, and ongoing development.
- Handling customer escalations with professionalism and confidence, ensuring issues are resolved quickly and effectively.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Knowledge of Lifesciences supply chain, including specialist transport and warehousing requirements.
- Understanding of Pharma and Medical Device supply chains, with awareness of regulatory and customer specific needs.
- Experience setting and managing objectives to support operational performance and business growth.
- People management capability, including coaching, development planning, and performance oversight.
- Knowledge of GDP/GMP requirements and their application within regulated logistics environments.
WHY JOIN US?
- Free parking and on-site canteen
- 33 days annual leave
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
WHO WE ARE:
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE:
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 20th July 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Customer Services Supervisor in Banbury employer: DHL Supply Chain
DHL Supply Chain in Skelmersdale is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With competitive benefits such as pension contributions, free GP consultations, and various discounts, employees are supported both personally and professionally. The dynamic warehouse environment fosters teamwork and innovation, making it an ideal place for those looking to make a meaningful impact in inventory management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Supervisor in Banbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DHL Supply Chain. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DHL Supply Chain before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Supervisor in Banbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DHL Supply Chain:Your cover letter is your chance to shine! Tell us why you want to work at DHL Supply Chain specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DHL Supply Chain!
How to prepare for a job interview at DHL Supply Chain
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
