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- Tasks: Manage strategic customer accounts while promoting sustainability in logistics and transport solutions.
- Company: Join DHL, a global leader in supply chain management with a focus on innovation.
- Benefits: Enjoy a company car, private medical insurance, performance bonuses, and generous pension contributions.
- Other info: Be part of an inclusive workplace that values diverse skills and experiences.
- Why this job: Make a real impact on sustainability and drive change in the logistics industry.
- Qualifications: Experience in managing customer relationships and a passion for sustainability and carbon reduction.
The predicted salary is between 45000 - 55000 £ per year.
The Account & Sustainability Manager plays a critical role in managing strategic freight and logistics customers while championing sustainability across commercial, operational, and transport solutions. This position is responsible for balancing account profitability, operational excellence, and exceptional customer service, while ensuring customer sustainability and carbon reduction objectives are fully embedded across multi modal freight operations.
Working closely with senior customer stakeholders and internal DHL teams, the role drives long term account strategies, open book commercial performance, and continuous improvement. You will lead customer engagement on decarbonisation, carbon transparency, and ESG commitments, while ensuring the highest standards of health, safety, leadership, and financial control are consistently delivered.
A TYPICAL DAY MAY INVOLVE:
- Monitoring operational, service, cost, and quality performance across customer accounts
- Managing budgets, revenue recovery, and identifying opportunities for growth within existing accounts
- Leading initiatives to reduce transport carbon emissions through modal shift, alternative fuels, and route optimisation
- Ensuring accurate freight emissions reporting and supporting customer sustainability audits and RFPs
- Building and maintaining strong relationships with senior customer stakeholders, leading reviews and performance discussions
- Promoting a strong health & safety culture, reviewing incidents, and driving corrective actions where required
THIS ROLE WOULD SUIT PEOPLE WHO:
- Enjoy managing complex, strategic customer relationships in a fast paced freight or logistics environment
- Are commercially astute with proven experience in open book contracts and financial accountability
- Have a strong interest in sustainability, carbon reduction, and ESG within transport and supply chains
- Are confident influencing senior stakeholders and leading negotiations
- Thrive on driving continuous improvement, innovation, and measurable results
- Demonstrate strong leadership behaviours and enjoy developing high performing, customer focused teams
WHY JOIN US?
- Use of a company car (or car allowance) including hybrid and electric vehicles
- Private medical insurance
- Discretionary bonus based on performance
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
WHO WE ARE
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Account & Sustainability Manager employer: DHL Supply Chain
Contact Detail:
DHL Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account & Sustainability Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its sustainability initiatives. Show them you’re not just interested in the role but also passionate about their mission. Tailor your answers to highlight how your experience aligns with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Account & Sustainability Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account & Sustainability Manager. Highlight your experience in managing customer relationships and any sustainability initiatives you've led. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainability and how your skills align with our goals at DHL. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience: When filling out your application, focus on your achievements in freight, logistics, or sustainability. We’re looking for specific examples that demonstrate your ability to drive results and improve processes. Numbers and outcomes speak volumes!
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at DHL Supply Chain
✨Know Your Sustainability Stuff
Make sure you brush up on the latest trends in sustainability, especially in logistics and transport. Be ready to discuss how you can drive decarbonisation and carbon transparency in your role. Showing genuine passion for sustainability will definitely impress the interviewers.
✨Master the Numbers
Since this role involves managing budgets and financial accountability, it’s crucial to be comfortable with numbers. Prepare to discuss your experience with open book contracts and how you've successfully managed revenue recovery in past roles. Bring examples that highlight your commercial acumen.
✨Build Rapport with Stakeholders
This position requires strong relationships with senior customer stakeholders. Think about how you can demonstrate your ability to influence and negotiate effectively. Share stories from your past where you’ve successfully led discussions or reviews, showcasing your leadership skills.
✨Showcase Continuous Improvement
DHL values innovation and measurable results, so come prepared with examples of how you've driven continuous improvement in previous roles. Whether it's through process optimisation or implementing new initiatives, be ready to discuss the impact of your efforts on operational excellence.