At a Glance
- Tasks: Build strong relationships and drive performance in a dynamic logistics environment.
- Company: Join DHL, the world's leading logistics company with a focus on high performance.
- Benefits: Enjoy flexible working hours, free parking, subsidised canteens, and a generous pension scheme.
- Other info: Opportunities for coaching and mentoring in a supportive team culture.
- Why this job: Make a real impact by improving customer service and operational efficiency.
- Qualifications: Full UK driving licence and experience in transport and operations management.
The predicted salary is between 42000 - 44000 £ per year.
Salary: £42,000-£44,000 per annum (depending on experience)
Grade: RCS K
Contract Type: Fixed Term Contract 12 months, Monday-Friday, 40 hours per week
Location: 3 Days Based in Watford, WD17 1TX, 1 day based Rugby, CV23 0XF and 1 day at another selected site
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our team is integral to driving high performance. Operating in the Transport Team and part of Customer Operations you'll be an Account Manager who will play a pivotal role in providing excellent service to our e-commerce and retail customer! In this dynamic position, you will leverage your relationship building and continuous improvement to motivate your team and bring success! This is a service focused role where you'll play a key part in maintaining and improving the flow between transport, operations in a 3PL environment.
WHAT YOU'LL DO
- Establish and continue the growth of strong two-way connection with the customer, internal stakeholders, Buyer Vendor Suppliers and Customs teams.
- Deliver financial and operational performance with the mindset of wanting to achieve above KPI targets.
- Foster a culture of continuous improvement, aiming for "best in class" process and cost control.
ESSENTIAL CRITERIA
- Must hold a full UK driving licence to commute between UK site locations.
- Ability to demonstrate practical experience being the conduit between transport, planning, operations and the customer.
- Have proven experience of leading, coaching and mentoring others.
- Excellent customer service skills.
WHY JOIN US?
- Modern buildings with free parking, subsidised canteens, on site coffee shops, and staff gym.
- We're happy to talk about flexible working - the patterns you'll cover will be 8am-4pm, 9am-5pm or 10am-6pm.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Account Manager - Operations employer: DHL Supply Chain
DHL Supply Chain in Skelmersdale is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With competitive benefits such as pension contributions, free GP consultations, and various discounts, employees are supported both personally and professionally. The dynamic warehouse environment fosters teamwork and innovation, making it an ideal place for those looking to make a meaningful impact in inventory management.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Operations
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DHL Supply Chain and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DHL Supply Chain!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DHL Supply Chain keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Account Manager - Operations
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DHL Supply Chain:This is your chance to really connect with the team at DHL Supply Chain. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DHL Supply Chain
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DHL Supply Chain.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DHL Supply Chain that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DHL Supply Chain. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
