At a Glance
- Tasks: Build strong customer relationships and deliver exceptional service in a dynamic logistics environment.
- Company: Join DHL, a global leader in supply chain management with a diverse workforce.
- Benefits: Enjoy free parking, flexible working, generous pension scheme, and 24/7 GP consultations.
- Other info: Be part of an inclusive workplace that values your unique skills and experiences.
- Why this job: Make an impact by driving continuous improvement and identifying growth opportunities for clients.
- Qualifications: Experience in account management and strong analytical skills are essential.
The predicted salary is between 40000 - 47000 £ per year.
Pay Rate: £40,000 - £47,000
Grade: RCS K
Contract Type: Permanent (Full-Time)
Shift patterns: Monday - Friday days with some flexibility required
Location: Derby - DE21 7HW
A TYPICAL DAY MAY INVOLVE:
- Acting as the primary point of contact for designated customers, building strong relationships and delivering exceptional service.
- Leading customer review meetings, including weekly, monthly and quarterly business reviews, presenting operational performance and improvement plans.
- Analysing customer and operational KPIs to identify trends, drive continuous improvement and ensure service excellence.
- Managing customer escalations, coordinating internal stakeholders and ensuring issues are resolved effectively and efficiently.
- Identifying growth opportunities within existing accounts and supporting the successful implementation of new business and operational changes.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Have previous Account Management, Customer Relationship Management or Client Services experience within a logistics environment.
- Have proven experience managing customer relationships, conducting business reviews and acting as a trusted customer contact.
- Possess strong analytical skills with the ability to interpret, present and communicate operational KPI performance.
- Demonstrate the ability to identify account growth opportunities and work collaboratively with operational, commercial and support teams.
- Exhibit excellent communication, stakeholder management and influencing skills, with the confidence to manage customer escalations and deliver results in a fast-paced environment.
WHY JOIN US?
- Free parking and on-site canteen.
- We're happy to talk about flexible working - just ask about alternative patterns at interview.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
WHO WE ARE:
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE:
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Account Manager employer: DHL Supply Chain
DHL is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Derby. With benefits like flexible working options, a generous pension scheme, and access to free GP consultations, employees are empowered to thrive both personally and professionally. Join a diverse team where your contributions are valued, and enjoy the unique opportunity to work with global leaders in supply chain management.
