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- Tasks: Deliver and collect shipments while providing excellent customer service.
- Company: Join DHL, a global leader in logistics with a passion for innovation.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and wellness programs.
- Why this job: Be the face of DHL and make a real impact in customer satisfaction.
- Qualifications: Strong communication skills and a full UK driving licence required.
- Other info: Great training opportunities and a focus on internal promotion.
The predicted salary is between 1600 - 2000 £ per month.
Location: DHL International (UK) Ltd, Unit B, Roundway House, Worcester WR4 0SZ
Hours: Monday - Friday 07.15 – 17.15
About Us: At DHL, we connect people and improve lives. As a global leader in logistics, we are committed to delivering excellence and innovation. Join our team and be part of a company that values speed, passion, and a can-do attitude.
Role Purpose: As the face of DHL, our Couriers are responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage. This role is key to ensuring that our principles and ethos are always demonstrated, providing service with speed, passion, and a can-do attitude.
Key Responsibilities:
- Deliver and collect shipments efficiently and on time.
- Ensure excellent customer service and satisfaction.
- Plan and organize routes to meet customer requirements.
- Handle shipments safely and follow manual handling processes.
- Adhere to all relevant operational policies and security procedures.
- Complete daily safety checks and maintain vehicle standards.
- Identify and report sales opportunities and potential security breaches.
Success Criteria:
- Achieve high levels of customer satisfaction.
- Complete time-definite deliveries and collections.
- Demonstrate excellent planning and organizational skills.
- Adapt to changing routes and business needs.
Skills & Experience:
- Excellent written and verbal communication skills.
- Strong geographical knowledge and route planning skills.
- Ability to handle physical demands of the role.
- Full UK driving license (C1, 7.5 ton License preferred).
- Experience in a multi-drop courier role and customer-facing positions is advantageous.
Benefits:
- Competitive salary and quarterly bonus scheme.
- Generous holiday entitlement increasing with service.
- Company pension scheme with excellent contribution rates.
- Life Assurance and enhanced maternity pay.
- Generous company sick pay.
- Voluntary benefits including retail, entertainment, and gym membership discounts.
- Access to professional employee assistance and wellbeing programs.
- Excellent training and development opportunities with a focus on internal promotion.
If you are passionate about delivering exceptional service and want to be part of a dynamic team, apply now to become a Courier at DHL International (UK) Ltd. Together, we can make a difference.
Courier in Worcester employer: DHL International (UK) Limited
Contact Detail:
DHL International (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier in Worcester
✨Tip Number 1
Get to know the company! Research DHL's values and mission. When you understand what they stand for, you can tailor your approach and show how you embody their speed, passion, and can-do attitude.
✨Tip Number 2
Network like a pro! Connect with current or former DHL employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider knowledge that sets you apart from other candidates.
✨Tip Number 3
Prepare for the interview by practising common courier-related questions. Think about scenarios where you've demonstrated excellent customer service or handled challenging situations. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DHL team. Let’s get you on board!
We think you need these skills to ace Courier in Worcester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We love candidates who are excited about delivering exceptional service and embodying our can-do attitude!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in customer-facing roles or multi-drop courier positions. We want to see how your skills align with what we value at DHL.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to demonstrate your excellent communication skills, as this is key for the Courier role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DHL International (UK) Limited
✨Know Your Routes
Familiarise yourself with the local area and key routes before the interview. Being able to discuss your geographical knowledge and how you plan efficient delivery routes will show that you're ready for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. DHL values a can-do attitude, so be ready to share stories that highlight your passion for helping customers and enhancing their experience.
✨Safety First
Understand the importance of safety checks and manual handling processes. Be prepared to discuss how you would ensure vehicle standards and handle shipments safely, as this is crucial for the role.
✨Adaptability is Key
Think about times when you've had to adapt to changing circumstances or routes. Sharing these experiences will demonstrate your flexibility and ability to meet customer requirements, which is essential for a Courier at DHL.
