At a Glance
- Tasks: Provide first-line IT support and assist colleagues with technical issues.
- Company: Join DHL Express, a global leader in logistics and technology.
- Benefits: Competitive salary, performance bonuses, generous holidays, and excellent training opportunities.
- Other info: No prior experience needed; we provide all the training you need to succeed.
- Why this job: Kickstart your IT career while gaining hands-on experience in a dynamic environment.
- Qualifications: Passion for technology, strong communication skills, and a willingness to learn.
The predicted salary is between 19575 - 23925 £ per year.
Customer Facing IT Helpdesk Apprentice
Location
Southern Hub, SL3 0BB
Apprenticeship Programme
Customer Service Practitioner Level 2
Contract
- 2 Year Fixed Term, Full Time Onsite
- Start Your IT Career with DHL Express
Are you passionate about technology, enjoy helping people, and want to build a successful career in IT?
DHL Express is looking for a motivated and enthusiastic Apprentice to join our Customer Facing IT team.
This is an exciting opportunity to gain hands‑on experience in a fast‑paced IT support environment while working towards a Level 2 Customer Service Apprenticeship.
You'll learn from experienced professionals, develop valuable technical and customer service skills, and build the foundations for a future career within DHL's technology teams.
What You'll Be Doing
As a CFIT Helpdesk Apprentice, you'll become part of a team that supports DHL colleagues and customers by delivering excellent first‑line technical support. You'll:
- Act as a professional first point of contact for Helpdesk enquiries.
- Log and manage incidents and service requests accurately.
- Gather information to help diagnose technical issues.
- Learn how to use industry‑standard service management and support tools.
- Assist with troubleshooting and resolving routine IT problems.
- Maintain accurate records and support documentation.
- Escalate more complex issues to experienced team members when required.
- Contribute to knowledge articles and process improvements.
- Support customers with professionalism, empathy, and clear communication.
What We're Looking For
We're looking for someone with a genuine interest in technology and a desire to learn.
Essential Skills & Qualities
- Passion for technology, IT, and digital services.
- Strong customer service mindset.
- Excellent verbal and written communication skills.
- Good attention to detail.
- Organised with the ability to manage priorities.
- Positive attitude and willingness to learn.
- Strong teamwork skills.
- Basic problem‑solving and analytical ability.
- Professional approach to customer interactions.
- Basic knowledge of Microsoft Office applications.
- GCSE (or equivalent) in Maths and English.
- No previous IT support experience is required – we'll provide the training and support you need to succeed.
- What You'll Gain
Throughout your apprenticeship, you'll
- Develop technical knowledge across DHL systems, applications, and technologies.
- Build confidence in troubleshooting and issue resolution.
- Gain real‑world experience supporting customers and colleagues.
- Learn how IT support teams operate within a global organisation.
- Complete your apprenticeship qualification while earning and learning.
Why Join DHL Express?
At DHL Express, we believe our people are our greatest asset. We invest in your development and provide outstanding opportunities to grow your career.
Our benefits include
- Competitive salary
- Performance‑related bonus opportunities
- Generous holiday entitlement that increases with service
- Excellent company pension scheme
- Life Assurance
- Enhanced maternity pay
- Generous company sick pay
- Employee assistance and wellbeing programmes
- Mental health first aid support
- Retail, entertainment and gym membership discounts
- Cash dental plans and additional voluntary benefits
- Discounted health assessments
- Outstanding training and development opportunities with a strong focus on internal promotion
- Our Commitment to Inclusion
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Privacy Notice
DHL International (UK) Ltd acts as a “Data Controller” and, in line with our responsibilities under the General Data Protection Regulations (GDPR), we take data protection very seriously.
We collect and use your Personal Information in accordance with our Privacy Policy, which will be supplied as part of the recruitment process.
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Customer Facing It Helpdesk Apprentice in Slough employer: DHL International (UK) Limited
DHL Express is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. As a Marketing Apprentice, you will benefit from comprehensive training and development opportunities while contributing to the growth of our extensive Service Point network across the UK. With a strong emphasis on employee engagement and a supportive culture, DHL Express provides a rewarding career path in a globally recognised company.
Contact Details:
DHL International (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Facing It Helpdesk Apprentice in Slough
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like DHL International (UK) Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like DHL International (UK) Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Facing It Helpdesk Apprentice in Slough
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at DHL International (UK) Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join DHL International (UK) Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at DHL International (UK) Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by DHL International (UK) Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at DHL International (UK) Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
