Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage operations in a fast-paced service centre environment.
- Company: Join DHL International, a global leader in logistics.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Perfect for those who thrive in results-driven environments.
- Why this job: Make a real impact by driving performance and efficiency.
- Qualifications: Strong leadership skills and experience in operations management.
The predicted salary is between 40000 - 50000 £ per year.
Location: SOT SVC – DHL International (UK) Ltd, Unit 2, Tunstall Arrow South, James Brindley Way, Stoke-on-Trent, ST6 5GF
Contract: Permanent
Shift: PM Shift - 10:00 - 19:00
We are offering an exciting opportunity for a driven and experienced Operations Manager to join the management team at our Stoke‑on‑Trent Service Centre. In this key leadership role, you will take full responsibility for managing and controlling Service Centre operations during the PM shift. You will lead and motivate operational teams to deliver strong performance across service, productivity, process compliance and cost efficiency, supporting both the UK business and the wider international network. This role is ideal for a confident operational leader with strong people management skills, commercial awareness and a passion for continuous improvement, who thrives in a results‑driven logistics environment.
What You’ll Be Doing
- Leading & Managing Service Centre Operations
- Ensure daily operational targets are achieved, taking immediate action to address any under‑performance.
- Plan, manage and control resources in line with operational demand.
- Oversee shift operations to ensure service, compliance and safety standards are consistently met.
- Actively support the implementation of Regional and Country projects, programmes and initiatives.
- Driving Performance, Cost Control & Productivity
- Manage key cost drivers to ensure P&L targets and productivity measures are achieved.
Operations Manager employer: DHL International (UK) Limited
Contact Detail:
DHL International (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as a candidate who truly fits the team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and driving performance, as well as any relevant achievements in logistics or service centre operations.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams to success and improved operational efficiency in previous positions.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your people management skills. We want to see how you've motivated teams and tackled challenges in fast-paced environments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DHL International (UK) Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager in a fast-paced service centre. Familiarise yourself with logistics terminology and be ready to discuss how you've successfully managed operations in previous roles.
✨Showcase Your Leadership Skills
Be prepared to share specific examples of how you've led teams to achieve operational targets. Highlight your people management skills and any strategies you've used to motivate your team and improve performance.
✨Demonstrate Commercial Awareness
Understand the financial aspects of the role, such as P&L targets and cost control. Be ready to discuss how you've managed costs in past positions and how you plan to drive productivity while maintaining quality standards.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific operational challenges. Think about past experiences where you've had to address under-performance or implement new initiatives, and be ready to explain your thought process and outcomes.