Major Account Manager in London

Join the World’s Most International Logistics Company. We’re looking for a driven and commercially minded Major Account Manager to join our DHL Express UK Field Sales team, covering Central London & South East London.

In this role, you will manage and develop a portfolio of major customers, ensuring DHL maintains its market‑leading position through exceptional service, strong relationships, and strategic account growth. You will play a critical role in meeting customer needs while achieving key sales and performance targets.

What You’ll Be Doing

• Managing and developing existing major customers within your assigned territory, ensuring their needs are recognised and met.
• Building long‑term partnerships through regular customer visits.
• Driving growth through tailored commercial proposals, renegotiations, and targeted development plans.
• Managing customer information using internal sales systems to support seamless communication.
• Monitoring weekly/monthly account performance and taking action to respond to trends or risks.
• Securing competitor business within existing accounts by developing opportunity pipelines.
• Ensuring pricing guidelines, fuel surcharge compliance, and annual rate increases are achieved.
• Resolving discrepancies between actual and forecasted volumes through timely re‑negotiation.
• Promoting the DHL brand through professional behaviour and high service standards.

What We’re Looking For

Skills & Capabilities:

• Excellent planning and organisational skills.
• Strong communication (written and verbal).
• Customer‑focused with strong relationship‑building ability.
• Numerate, IT‑literate, and commercially aware.
• Able to build and manage partnerships effectively.
• Committed to delivering excellence.

Experience Required:

• 2–3 years’ experience in a consultative sales environment within the service industry.
• Strong business and commercial acumen.

Desirable Experience:

• Background in segmented service industries.
• Experience within the domestic parcels sector.

Education:

• GCSEs in four or more subjects.
• A‑Levels in two or more subjects (desirable).

What Makes This Role Unique?

You’ll take ownership of major accounts that directly contribute to DHL’s market leadership. The challenges within the role - such as maximising revenue opportunities, achieving fuel surcharge compliance, and ensuring annual price increases - will allow you to demonstrate your commercial strength and strategic thinking every day.

What’s in It for You?

• Competitive salary.
• Sales Commission Scheme.
• Company Car.
• Excellent holiday entitlement, increasing with service.
• Company pension scheme with strong contributions.
• Life Assurance.
• Enhanced maternity pay and company sick pay.
• A suite of voluntary benefits: retail discounts, entertainment perks, gym deals, cash dental plans & more.
• Discounted Health Assessments.
• Access to employee assistance and wellbeing programmes.
• Outstanding training and development pathways with a strong focus on internal progression.

Ready to Make Your Move? If you're ambitious, customer‑focused, and ready to manage some of DHL’s most important accounts, we’d love to hear from you. Apply online and upload your CV today.

Next Steps: If shortlisted, a Recruitment & Talent Advisor will contact you within 10 days to discuss your application.