Grade: RCS I Contract Type: Permanent (Full-Time) Location: Tamworth - B77 5PN - Hybrid In a fast-paced global supply chain environment, the Head of Account - 4PL Control Tower plays a pivotal role in orchestrating complex transport networks across multiple regions, carriers, and modes of transport. Leading a high-performing team, you'll act as the strategic link between customer and operations, ensuring exceptional service delivery, driving innovation, and creating long-term value across the entire supply chain. This is far more than an account management role. You'll own key customer relationships, influence strategic supply chain decisions, lead continuous improvement initiatives, and drive commercial performance through operational excellence. Working at the heart of a Lead Logistics Partner (LLP) environment, you'll have the opportunity to shape transport and warehouse solutions, deliver business growth, and make a genuine impact on a global supply chain operation. A TYPICAL DAY MAY INVOLVE Leading customer review meetings, providing operational updates, performance insights, and strategic recommendations. Reviewing transport performance across road, sea, and air networks to ensure service, cost, and quality targets are achieved. Managing and developing a team within the 4PL Control Tower, creating a culture of engagement, accountability, and continuous improvement. Analysing operational and financial performance, reviewing budgets, P
Head of Account – 4PL Control Tower employer: DHL Group
DHL Group in Harlow offers a dynamic work environment where employees are valued and encouraged to grow. With a focus on teamwork and collaboration, the company provides comprehensive training and development opportunities, ensuring that you can advance your career while contributing to efficient transport operations. Enjoy the benefits of a permanent full-time position with a supportive culture that prioritises employee well-being and job satisfaction.
