Grade: RCS N
Contract Type: Permanent (Full-Time)
Shift patterns: Any 5 from 7, 6am to 2pm / 2pm to 10pm
Location: Coventry, CV8 3LF
Do you have experience leading warehouse teams in a fast-paced operation? Can you motivate colleagues, manage performance, and ensure customer service standards are consistently achieved?
We are looking for a First Line Manager (FLM) to lead daily warehouse operations, drive productivity, maintain high safety standards, and ensure all customer and operational KPIs are achieved.
What You’ll Do
- Lead and allocate resource across operational areas to ensure workload, service levels, and customer priorities are achieved.
- Monitor productivity, performance, and operational KPIs, taking action to address any shortfalls and improve efficiency.
- Conduct audits, health & safety checks, quality inspections, and ensure compliance with company processes and procedures.
- Manage colleague welfare and performance through return-to-work interviews, regular 1:1s, coaching, and attendance management.
- Produce operational reports, manage shift handovers, and collaborate with Shift Managers and wider stakeholders to deliver operational excellence.
This Role Would Suit People Who
- Someone with previous experience in a warehouse, logistics, distribution, or supply chain leadership role.(Essential)
- A confident people manager who can engage, coach, and develop teams to achieve high performance.
- An individual who is comfortable analysing operational data, monitoring productivity, and making informed decisions.
- Someone with excellent organisational skills who can prioritise workloads and manage changing operational demands.
- A proactive leader with a strong focus on health & safety, quality, customer service, and continuous improvement.
Why Join Us
- Free parking and on-site canteen
- 33 days annual leave with the option to buy additional days
- Discretionary bonus based on performance
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
Who We Are
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing Monday 16th November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
First Line Manager employer: DHL Group
DHL Group in Harlow offers a dynamic work environment where employees are valued and encouraged to grow. With a focus on teamwork and collaboration, the company provides comprehensive training and development opportunities, ensuring that you can advance your career while contributing to efficient transport operations. Enjoy the benefits of a permanent full-time position with a supportive culture that prioritises employee well-being and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Manager
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like DHL Group, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to DHL Group specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at DHL Group
✨Know Your Manufacturing Processes
Before you walk into the interview with DHL Group, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like DHL Group value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
