Warehouse Duty Manager-Hayes

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DHL Global Forwarding is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries, with around 1,000 of us based in the UK across 15 sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. You name it, we’ve shipped it – from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well‑known global sporting series, movie franchises and music tours. Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey – Certified International Forwarder (CIF). Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork. We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work.

Role Overview

As a DHL Warehouse Duty Manager, you’ll sort shipments to ensure everything runs smoothly and efficiently. Join us to work for an employer who rewards hard work and dedication with an attractive salary and job satisfaction.

Key Responsibilities

• Manage a large team within the warehouse, working daily with employees from both the blue and white collar background.
• Oversee lines of communication between branches and departments within the warehouse to ensure the smooth flow of cargo through the shed.
• Hold regular meetings with direct reports to keep everyone up to date with customer requirements or operational changes.
• Keep tight control of manning levels to cope with expected throughput while reducing costs to the business.
• Collate and check staff timesheets monthly.
• Control absent and holiday requests, completing back‑to‑work interviews with staff upon their return to work following illness.
• Uphold and implement all DHL policies with all direct reports.
• Attend operational meetings as required and actively contribute to assist with the ongoing improvement of DGF service.
• Support all other functions within the DGF organization, specifically supporting Human Resources and taking a lead role with all elements of health and safety in the workplace and well as upholding all regulation of aviation security.
• Suggest and support changes in work practices to improve overall productivity and efficiency of the warehouse operation.
• Report to management at the end of each shift with details of successes or issues of what had taken place during the previous 12 hours.
• Complete motiv8’s with direct reports and support supervisors to complete the same with their teams.
• Collaborate closely with all departments both within the warehouse and offices throughout the UK for smooth handling of shipments and continuous updates.
• Support, coach and provide guidance to supervisors and warehouse staff to achieve movement of cargo in line with customer agreed timelines.
• Ensure all GCCS are responded to promptly and professionally.
• Escalate issues if required.
• Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti‑corruption.
• Contribute to the First Choice continuous improvement program.

Skills and Experience

• Proven history of management skills.
• Customer service focus.
• Good administrative skills.
• Results driven and good attention to details.
• Good written and spoken English.
• Good interpersonal skills.
• Able to prioritise and perform under pressure.
• A level education or broad GCSE level education and previous management history (would be desirable).

Benefits

• A competitive salary.
• Generous holiday entitlement.
• Pension scheme which includes life assurance.
• Access to professional employee assistance and wellbeing programme.
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts.
• Training and Development opportunities with a strong focus on internal promotion.

Shift Pattern and Reporting

Hours: 38.5 hours per week (4 on, 4 off).

Reports to: Warehouse Operations Manager.

Application Instructions

Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5‑year employment history. Additional to this we are required to carry out a Criminal Record Check. If you would like to be considered for this position, please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.