At a Glance
- Tasks: Lead the onboarding of customers in global ocean freight logistics.
- Company: Join a leading logistics company with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to innovate and improve processes.
- Why this job: Make a real impact by enhancing customer experiences in international trade.
- Qualifications: 7+ years in project management and ocean freight logistics required.
The predicted salary is between 60000 - 80000 € per year.
The Global Customer Implementation Manager is a critical role responsible for the successful onboarding and integration of new and existing customers through the end‑to‑end customer journey. The role ensures that we meet and exceed our customer promise and position ourselves as the provider of choice.
Principal Accountabilities
- Executes projects according to DGF DEPICT (Define, Plan, Implement, Control, and Transition) internal procedures and the standard methodology.
- Define detailed global implementation plans for complex and strategic projects, considering product, services as well as country‑specific nuances and regulations.
- Manage individual project tasks and deliverables within the overall implementation plan.
- Validate and ensure that all customer needs and requirements are fully understood, can be met, and are achievable.
- Ensure that the implementation tasks and milestones defined within the project methodology are adhered to and delivered on time.
- Proactively identify and resolve complex issues, often involving cross‑functional collaboration.
- Manage risks for complex projects, develop mitigation plans, and escalate critical risks.
- Organize and lead implementation Hypercare activities (customer and internal).
- Maintain regular and clear communication with customers and internal stakeholders on project progress, challenges, and next steps.
- Conduct local post‑implementation reviews to assess effectiveness, identify areas for improvement, and ensure customer satisfaction.
- Contribute to the continuous improvement of implementation methodologies, tools, and documentation.
- Share best practices and lessons learned with the broader implementation team.
Knowledge and Skills
- Sound knowledge of Ocean Freight logistics and international trade.
- Project management acumen: Solid understanding of various project management methodologies and ability to adapt to project needs.
- Excellent organizational skills to manage multiple priorities and complex interdependencies.
- Strong communication, analytical, and administrative skills, with a focus on accuracy and quality.
- Ability to manage customer relationships and de‑escalate sensitive situations.
- Advanced problem‑solving and analytical skills to diagnose complex customer requirements and problems.
- Experience in leading customer workshops and review meetings, driving decisions and consensus.
- Expert‑level presentation skills for multi‑level audiences.
- Systems and application knowledge of internal systems and product offerings (MyDHLi, Sales360, etc.).
- MS Office software skills (Word, Excel, PowerPoint, Visio, etc.).
Qualifications and Experience
- Education level: Bachelor’s or master’s degree or equivalent work experience.
- Experience level: Minimum 7 years’ experience, with demonstrated leadership on complex and strategic projects.
Global Ocean Freight Customer Implementation Manager in Surrey employer: DHL Global Forwarding
As a Global Ocean Freight Customer Implementation Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training programmes and opportunities for career advancement, all while being located in the vibrant UK market. Join us to make a meaningful impact in the logistics industry, where your expertise will be valued and your contributions recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Global Ocean Freight Customer Implementation Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your answers to show how your experience aligns with their needs, especially in ocean freight logistics and project management.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your problem-solving skills and how you've managed complex projects in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global Ocean Freight Customer Implementation Manager in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Global Ocean Freight Customer Implementation Manager role. Highlight your experience in project management and customer onboarding, and don’t forget to mention any relevant skills in ocean freight logistics!
Showcase Your Skills:We want to see your organisational and analytical skills shine through! Use specific examples from your past experiences that demonstrate how you've successfully managed complex projects and customer relationships.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements are easy to spot. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DHL Global Forwarding
✨Know Your Ocean Freight Inside Out
Make sure you brush up on your knowledge of ocean freight logistics and international trade. Understand the key terms, processes, and regulations that are relevant to the role. This will not only help you answer questions confidently but also show your genuine interest in the industry.
✨Master Project Management Methodologies
Familiarise yourself with various project management methodologies, especially those mentioned in the job description like DGF DEPICT. Be ready to discuss how you've applied these methodologies in past projects, and think of examples where you adapted your approach to meet specific project needs.
✨Showcase Your Communication Skills
Since this role involves regular communication with customers and stakeholders, prepare to demonstrate your strong communication skills. Think of instances where you successfully managed customer relationships or de-escalated sensitive situations, and be ready to share these stories during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your analytical and problem-solving skills. Prepare examples of complex customer requirements you've diagnosed and resolved in the past. Highlight your ability to lead workshops and drive consensus, as these are crucial for the role.
