At a Glance
- Tasks: Support logistics by managing freight movement via air and ocean.
- Company: Join a leading international freight forwarder in Glasgow.
- Benefits: Competitive salary, generous holidays, pension scheme, and wellness programmes.
- Other info: Diverse workplace with a focus on internal promotion and continuous improvement.
- Why this job: Kickstart your career in logistics with hands-on experience and growth opportunities.
- Qualifications: Customer service skills, attention to detail, and 5 National 5 passes including English and Maths.
The predicted salary is between 18000 - 25000 £ per year.
As an Apprentice you will develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our customers’ logistics by arranging the movement of freight via air and ocean. This can include exporting and importing goods from and to the UK and across the world.
Key Responsibilities
- Develop relationships with customers (internal and external)
- Ensure all customer enquiries are responded to promptly and professionally
- Adhere to customs compliance procedures and documentation
- Ensure each job file is fully and accurately completed
- Work with carriers and handling agents to resolve exceptions and discrepancies as they arise
- Work with DGF departments on ocean or air freight planning and coordination
- Liaise with DGF transport and warehouse teams on ocean or air freight planning and coordination
- Liaise with overseas offices on ocean or air freight planning and coordination
- Maintain mandatory milestones through the company’s freight forwarding system
- Use company systems to create, manage, and maintain the movement of freight
- Update the company’s customer complaints system with all required inputs
- Ensure that all interactions comply with the DPDHL code of conduct and other compliance requirements such as anti‑corruption
- Contribute to the ‘First Choice’ continuous improvement program
- Participate in monthly team briefing sessions and weekly performance dialogue meetings
- Complete all statutory and mandatory training as and when required
Skills and Experience
- Customer service focus
- Good administrative and organisational skills
- Results‑driven with a high attention to detail
- Effective interpersonal skills
- Ability to prioritise tasks and use own initiative
- Excellent written and spoken English
- High level of IT skills
- Good knowledge of Windows, Word, and Excel
- Minimum of 5 National 5 passes including English and Maths
Benefits
- A competitive salary
- Generous holiday entitlement
- Pension scheme that includes life assurance
- Access to professional employee assistance and wellbeing programme
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle‑to‑work scheme, contribution to eye‑care costs, and many other discounts
- Training and development opportunities with a strong focus on internal promotion
Hours / Shift Pattern
37.5 hours per week
Reports To
Import Team Leader
Important Information
Due to the nature of our business we are regulated by the Civil Aviation Authority. All applicants offered employment are required to provide a full five‑year employment history and must undergo a criminal record check. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion, beliefs, age, or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
