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For Companies At a Glance
- Tasks: Lead and develop freight export teams for Air and Ocean, ensuring top-notch customer service.
- Company: DHL is a global logistics leader, present in over 220 countries, focused on diversity and sustainability.
- Benefits: Enjoy a supportive work environment with opportunities for personal development and career advancement.
- Why this job: Join a dynamic team, leverage cutting-edge technology, and make a real impact in logistics.
- Qualifications: Leadership experience, knowledge of freight processes, strong communication skills, and a results-driven mindset.
- Other info: Work 37.5 hours per week in Leeds, reporting directly to the Station Manager.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Team as Operations Team Leader - Leeds
Location: Leeds | Hours: 37.5 per week | Reports to: Station Manager, Leeds
Role Overview
As a Team Leader for both Air and Ocean, you will lead and develop our freight export teams, ensuring excellent customer service, operational efficiency, and team engagement. Join a global network of experts supported by cutting-edge technology to advance your career.
Key Responsibilities
- Lead and motivate the Air and Ocean Freight Export teams, reporting to the Station Manager.
- Ensure customer requirements are met proactively, set up efficient processes, and achieve KPIs to deliver high-quality service and foster strong customer relationships.
- Manage daily operations, organize workload, and drive team performance.
- Support company strategy, optimize end-to-end processes, and ensure compliance and operational controls.
- Build and maintain relationships with customers, service providers, and internal teams.
- Assist sales teams in customer interactions and support KPI achievement.
- Handle escalations and ensure adherence to standards.
People Management
- Identify training needs and develop team skills.
- Conduct performance reviews, support employee development, and address underperformance or employee relations issues.
- Onboard and train new staff.
Skills & Qualifications
- Proven leadership experience with team management skills.
- Knowledge of Air and Ocean Freight processes and industry standards.
- Customer service orientation with ability to analyze data and report performance.
- Understanding of customs procedures, HMRC processes, and freight forwarding industry.
- Strong communication, influencing, and relationship management skills.
- Results-driven with attention to detail and ability to work under pressure.
- Commitment to continuous improvement and personal development.
About DHL
DHL is a leading global logistics provider with a presence in over 220 countries. We are committed to diversity, sustainability, and creating a respectful, results-oriented workplace. Join us to develop your career in a dynamic, supportive environment.
Operations Team Leader - Leeds employer: DHL Global Forwarding
Contact Detail:
DHL Global Forwarding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Leader - Leeds
✨Tip Number 1
Familiarise yourself with the specific Air and Ocean Freight processes. Understanding these will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Network with current or former employees of DHL Global Forwarding. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in detail. Be ready to share specific examples of how you've motivated teams and handled challenges in previous roles.
✨Tip Number 4
Research DHL's commitment to sustainability and diversity. Being able to speak about these initiatives during your interview shows that you align with their values and are genuinely interested in being part of their team.
We think you need these skills to ace Operations Team Leader - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience and knowledge of Air and Ocean Freight processes. Use specific examples that demonstrate your ability to manage teams and achieve KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Team Leader role at DHL. Mention how your skills align with their requirements, particularly in customer service orientation and team management.
Showcase Relevant Skills: Emphasise your strong communication and relationship management skills in your application. Provide examples of how you've successfully handled escalations or improved team performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at DHL Global Forwarding
✨Showcase Your Leadership Skills
As an Operations Team Leader, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them and achieved results.
✨Understand the Freight Industry
Familiarise yourself with Air and Ocean Freight processes, customs procedures, and industry standards. Being able to discuss these topics confidently will show your expertise and commitment to the role.
✨Emphasise Customer Service Orientation
Highlight your ability to build strong customer relationships and meet their needs proactively. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Prepare for Performance Management Questions
Be ready to discuss how you identify training needs, conduct performance reviews, and handle underperformance. This will demonstrate your capability in managing and developing a team effectively.
