Operations Team Leader - Leeds

Join Our Team as Operations Team Leader – Leeds

Apply now for the Operations Team Leader – Leeds role at DHL Global Forwarding .

Location: Leeds | Hours: 37.5 per week | Reports to: Station Manager, Leeds

Role Overview

As a Team Leader for both Air and Ocean , you will lead and develop our freight export teams, ensuring excellent customer service, operational efficiency, and team engagement. Join a global network of experts supported by cutting-edge technology to advance your career.

Key Responsibilities

• Lead and motivate the Air and Ocean Freight Export teams, reporting to the Station Manager.
• Ensure customer requirements are met proactively, set up efficient processes, and achieve KPIs to deliver high-quality service and foster strong customer relationships.
• Manage daily operations, organize workload, and drive team performance.
• Support company strategy, optimize end-to-end processes, and ensure compliance and operational controls.
• Build and maintain relationships with customers, service providers, and internal teams.
• Assist sales teams in customer interactions and support KPI achievement.
• Handle escalations and ensure adherence to standards.

People Management

• Identify training needs and develop team skills.
• Conduct performance reviews, support employee development, and address underperformance or employee relations issues.
• Onboard and train new staff.

Skills & Qualifications

• Proven leadership experience with team management skills.
• Knowledge of Air and Ocean Freight processes and industry standards.
• Customer service orientation with ability to analyze data and report performance.
• Understanding of customs procedures, HMRC processes, and freight forwarding industry.
• Strong communication, influencing, and relationship management skills.
• Results-driven with attention to detail and ability to work under pressure.
• Commitment to continuous improvement and personal development.

About DHL

DHL is a leading global logistics provider with a presence in over 220 countries. We are committed to diversity, sustainability, and creating a respectful, results-oriented workplace. Join us to develop your career in a dynamic, supportive environment.

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