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For Companies At a Glance
- Tasks: Support logistics by managing freight movement and customer relationships.
- Company: Join DHL Global Forwarding, a leader in transportation and logistics.
- Benefits: Enjoy a competitive salary, benefits, and potential for permanent employment.
- Why this job: Gain valuable experience in international logistics while contributing to a global company.
- Qualifications: 5 GCSE passes including English, Maths, and ICT preferred.
- Other info: Complete a 24-month apprenticeship with opportunities for career advancement.
Overview
Join to apply for the Operations Apprentice Belfast role at DHL Global Forwarding
Operations Apprentice – Belfast
As an Operations Apprentice you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air, Ocean or Road. This can include Exporting and Importing Goods from and to the UK and across the World.
Responsibilities
- Develop relationships with customers (internal/external)
- Ensure all customer enquiries are responded to promptly and professionally
- Adhere to Customs Compliance procedures and documentation
- Ensure each ‘Job File’ is fully and accurately completed
- Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
- Work with DGF departments on freight planning and coordination
- Liaise with DGF Transport & Warehouse teams on freight planning and coordination
- Liaise with overseas offices on planning and coordination
- Maintain mandatory KPI’s through the Company\’s Freight Forwarding system
- Use Company systems to create, manage and maintain the movement of freight
- Update the Company’s customer complaints system with all required inputs
- Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption
- Contribute to the ‘First Choice’ continuous improvement program
- Participate in Monthly Team briefing sessions and weekly performance dialog meetings
- Complete all statutory and mandatory training as and when required
Qualifications and Experience
- 5 x GCSE passes including English, Maths and ICT preferred
Apprenticeship Details
- The Apprenticeship will be for a 24 month Fixed Term Contract, with the aim that Apprentices move into a permanent position within the business – subject to a suitable vacancy being available and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with permanent employees.
- Apprenticeship Qualifications: Upon successful completion of the Apprenticeship, at the end of the FTC, Apprentices will gain the following qualification:
- Customer Service Level 2
Job Details
- Seniority level: Internship
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Transportation, Logistics and Storage
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Operations Apprentice Belfast employer: DHL Global Forwarding
Contact Detail:
DHL Global Forwarding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Apprentice Belfast
✨Tip Number 1
Familiarise yourself with the logistics and freight forwarding industry. Understanding key terms and processes will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of DHL Global Forwarding. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss how you handle customer service scenarios. Since the role involves liaising with customers, showcasing your problem-solving skills and ability to maintain professionalism under pressure will be crucial.
✨Tip Number 4
Stay updated on current trends in international trade and logistics. Being knowledgeable about recent developments can set you apart from other candidates and show your commitment to the field.
We think you need these skills to ace Operations Apprentice Belfast
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Apprentice at DHL Global Forwarding. Familiarise yourself with key activities such as customer relationship management and customs compliance.
Tailor Your CV: Customise your CV to highlight relevant skills and experiences that align with the job description. Emphasise any previous experience in logistics, customer service, or teamwork, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the apprenticeship and your understanding of the logistics industry. Mention specific reasons why you want to work for DHL Global Forwarding and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at DHL Global Forwarding
✨Research DHL Global Forwarding
Before your interview, take some time to learn about DHL Global Forwarding and its operations. Understand their services, values, and recent news. This will help you demonstrate your genuine interest in the company and the role.
✨Prepare for Customer Interaction Scenarios
As an Operations Apprentice, you'll be dealing with customers regularly. Think of examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Be ready to discuss these during the interview.
✨Familiarise Yourself with Logistics Terminology
Since the role involves freight forwarding, it’s beneficial to know key logistics terms and concepts. Brush up on terms related to air, ocean, and road freight, as well as customs compliance. This knowledge will show that you're serious about the position.
✨Show Enthusiasm for Continuous Improvement
DHL values continuous improvement, so be prepared to discuss how you can contribute to this culture. Think of ideas or suggestions you might have for improving processes or customer service, and share them during your interview.
