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- Tasks: Support logistics by managing freight movement via Air, Ocean, or Road.
- Company: Join DHL Global Forwarding, a leader in global freight forwarding with 31,000 experts worldwide.
- Benefits: Enjoy a competitive salary, benefits like remote work options, and potential for permanent employment.
- Why this job: Be part of a passionate team recognised as a Great Place to Work, driving digitalisation and decarbonisation.
- Qualifications: 5 GCSE passes including English and Maths are required.
- Other info: This is a 24-month fixed-term apprenticeship leading to a Level 2 Customer Service qualification.
Who is DHL Global Forwarding (DGF)?
DHL Global Forwarding (DGF) is part of DHL Group. While DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,200 of us based in the UK across 15 different sites.
As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. You name it, we’ve shipped it – from brown bears, to aircraft engines, to lifesaving medicines! We are also proud to partner with key global sporting series, movie franchises and music tours.
At DHL Global Forwarding UK, we’re not simply about Freight Forwarding, we’re about connecting people and improving lives. At present, this includes driving the digitalisation and decarbonisation of our industry.
Our people are at the heart of what we do and we’re committed to helping our Forwarders realise their full potential, supported by our own development journey – Certified International Forwarder (CIF).
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding UK is recognised as a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
Role Overview:
As an Operations Apprentice you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air, Ocean or Road. This can include Exporting and Importing Goods from and to the UK and across the World.
Key Activities:
•Develop relationships with customers (internal/external)
•Ensure all customer enquiries are responded to promptly and professionally
•Adhere to Customs Compliance procedures and documentation
•Ensure each ‘Job File’ is fully and accurately completed
•Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
•Work with DGF departments on freight planning and coordination
•Liaise with DGF Transport & Warehouse teams on freight planning and coordination
•Liaise with overseas offices on planning and coordination
•Maintain mandatory KPI’s through the Company\’s Freight Forwarding system
•Use Company systems to create, manage and maintain the movement of freight
•Update the Company’s customer complaints system with all required inputs
•Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g.anti-corruption.
•Contribute to the ‘First Choice’ continuous improvement program
•Participate in Monthly Team briefing sessions and weekly performance dialog meetings
•Complete all statutory and mandatory training as and when required
Qualifications required:
•5 x GCSE passes including English & Maths
What do we offer?:
The Apprenticeship will be for a 24 month Fixed Term Contract, with the aim that Apprentices move into a permanent position within the business – subject to a suitable vacancy being available and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with permanent employees.
The successful applicant will be working towards a Level 2 Customer Service Apprenticeship.
Operations Apprentice employer: DHL Global Forwarding
Contact Detail:
DHL Global Forwarding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Apprentice
✨Tip Number 1
Familiarise yourself with the logistics and freight forwarding industry. Understanding key terms and processes will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of DHL Global Forwarding. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have. Since the role involves developing relationships with customers, showcasing your ability to communicate effectively will set you apart.
✨Tip Number 4
Stay updated on current trends in digitalisation and decarbonisation within the logistics sector. Showing that you are aware of these developments can highlight your commitment to the industry and align with DHL's goals.
We think you need these skills to ace Operations Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Operations Apprentice position. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your education, skills, and any relevant experience. Highlight your GCSE passes in English and Maths, as well as any customer service or logistics experience.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at DHL Global Forwarding and how you can contribute to their mission of connecting people and improving lives.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DHL Global Forwarding
✨Research the Company
Before your interview, take some time to learn about DHL Global Forwarding. Understand their services, values, and recent developments in the industry. This will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Communication Skills
As an Operations Apprentice, you'll need to interact with customers and colleagues regularly. During the interview, highlight your communication skills by providing examples of how you've effectively managed customer inquiries or resolved issues in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to deal with discrepancies or exceptions, and be ready to explain how you handled them. This will show your potential employer that you're capable of thinking on your feet.
✨Emphasise Your Willingness to Learn
Since this is an apprenticeship role, it's important to convey your eagerness to learn and grow within the company. Discuss any relevant experiences or training you've undertaken and express your enthusiasm for developing your skills in freight forwarding and logistics.
