At a Glance
- Tasks: Join our team to manage ocean freight exports and deliver top-notch customer service.
- Company: DHL, a global leader in logistics with a commitment to excellence.
- Benefits: Competitive salary, generous holidays, employee bonuses, and wellness programmes.
- Other info: Opportunities for training, development, and career growth in a diverse workplace.
- Why this job: Make an impact in a dynamic environment while building valuable customer relationships.
- Qualifications: Experience in exports and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As an Ocean Freight Export Operator, you will work with colleagues in the Manchester Export team to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable DHL Global Forwarding to build and develop customer relationships.
Key Responsibilities:
- Delivering excellent customer service through our DGF’s 10 Customer Commitments
- Support, drive and commit to the Company’s overall Strategy
- Manage end-to-end process for OFR Export and designated customers
- Communicating with customers to meet their requirements
- Administration and management of own operational data, included financial review
- Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.
- Creates, develops and maintains good relationships with customers and service providers
- Support Sales in interaction with key customers
- Supports implementation of OFR strategy
- Fully ensures compliance with varying countries requirements
- Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
- Contribute to the First Choice continuous improvement program
Skills and Experience:
- Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems.
- A proven ability to identify and meet customer service needs in a professional and friendly manner.
- Ability to lead and motivate a team to achieve KPI’s.
- Proven experience in Ocean Freight
- Results driven and good attention to details
- Good written and spoken English and excellent telephone and e-mail skills.
- Excellent interpersonal skills
- Able to prioritise and perform under pressure
- Good commercial attitude
- A level education or broad GCSE level education.
Benefits:
- A competitive salary
- Generous holiday entitlement
- Eligibility to participate in the Employee Incentive Bonus Scheme
- Pension scheme which includes life assurance
- Access to professional employee assistance and wellbeing programme
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
- Training and Development opportunities with a strong focus on internal promotion
HOURS/SHIFT PATTERN: 37.5 hours per week
REPORTS TO: Ocean Export Manager
What’s Next?
If you would like to be considered for this position, then please apply using the jobs board with a copy of your CV outlining your experience to date and suitability for the role.
OFR Operations Agent - export Manchester employer: DHL Global Forwarding
DHL Global Forwarding in Manchester is an exceptional employer, offering a dynamic work environment where personal commitment and professional growth are at the forefront. With a strong focus on employee development, generous benefits including a competitive salary, wellness programmes, and a commitment to diversity, DHL fosters a culture that values every individual and encourages career advancement across various divisions and locations.
StudySmarter Expert Advice🤫
We think this is how you could land OFR Operations Agent - export Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at DHL. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on ocean freight processes and customer service skills. Show them you’re not just a fit for the role, but that you’re passionate about it too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience and how it relates to the job. Confidence is key when you're aiming to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at DHL.
We think you need these skills to ace OFR Operations Agent - export Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ocean Freight Export Operator role. Highlight your relevant experience in exports and customer service, and don’t forget to mention any specific skills that match the job description.
Showcase Your Communication Skills:Since this role involves a lot of communication with customers, it’s essential to showcase your written and spoken English skills. Use clear and professional language in your application to demonstrate your ability to communicate effectively.
Highlight Your Attention to Detail:The job requires good attention to detail, so make sure to emphasise any experiences where you’ve successfully managed data or completed tasks accurately. This will show us that you can handle the operational aspects of the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the position promptly!
How to prepare for a job interview at DHL Global Forwarding
✨Know Your Ocean Freight Basics
Before the interview, brush up on your knowledge of ocean freight processes and customer service. Understand the key responsibilities of the role and be ready to discuss how your experience aligns with managing end-to-end processes for exports.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to meet customer needs in a professional manner. Think of specific situations where you delivered excellent service or resolved issues effectively, as this will resonate well with the company's focus on customer relationships.
✨Demonstrate Team Leadership
Since the role involves working with a team, be ready to talk about your experience in leading and motivating others. Share instances where you helped your team achieve KPIs or improved service quality, showcasing your results-driven attitude.
✨Be Ready for Compliance Questions
Familiarise yourself with compliance requirements related to ocean freight and the DPDHL Code of Conduct. Prepare to discuss how you ensure compliance in your work, as this is crucial for maintaining high standards in the logistics industry.
