Ocean Freight Manager in Manchester

Role Overview

As an Ocean Freight Operations Manager, you’ll manage, coach and drive performance of a team to achieve KPIs and a high level of customer service as well as being directly responsible for the management of Manchester’s Ocean Freight Department ensuring a consistently excellent delivery of our Ocean Freight forwarding services including the core operations and full service management for our customers.

Key Responsibilities

• Take ownership and responsibility of the Manchester Ocean team and the Reefer Centre of Excellence.
• Implement DGF UK people processes in a consistent manner to ensure development and retention of talent (Performance Reviews, IDPs, EOS, MTW, Succession Planning).
• Manage and drive performance of OFR Import and Export teams, providing leadership across areas of responsibility inspiring people to engage with the business to deliver key results.
• Support, drive and commit to the Company’s overall Strategy.
• Direct and control activities performed to effectively manage end-to-end for OFR.
• Ensure optimisation of end-to-end process in the Import and Export Department.
• Responsibility for file level GP, cost allocation and operations control delivered through empowerment of teams.
• Review key trade lanes based on recent MBL/HBL level data to identify improvements, opportunities (e. g., improved spot rates, sell rates new business …).
• Re‑negotiation with customers (rates, volume trends, BAF, surcharges logic, rate validity).
• Administration and management control of the operational data i. e.

Ocean review file, workflow review and door-to-door global profit share to ensure compliance and the maximisation of profitability.

• Set and monitor objectives in terms of profitability maximisation and volume growth.
• Create, develop and maintain good relationships with customers and service providers, while facilitating negotiations of best rates (carriers and internal product teams).
• Support Sales in interaction with key customers.
• Ensure the team understand and comply to the DGF 10 Ground Rules.
• Drive implementation of OFR strategy in branch (translates requirements, implements, ensures realisation of strategy and monitors).
• Escalate carrier performance issues when required to Carrier directly/OFR Product.
• Fully ensure compliance with varying countries requirements.
• Ensure that all interactions of self and team are compliant with DPDHL Code of Conduct and other compliance requirements e. g. anti‑corruption.
• Takes an active role in the development and coaching of all staff members in scope.

Skills and Experience

• Has the ability to lead a team, inspire and motivate people with good sense of business acumen to deliver the DGF Strategy, Commitments and Ground Rules.
• Clear understanding of the principles of supply chain and logistics.
• Ability to lead and motivate all staff within scope to achieve KPIs.
• Good commercial awareness and attitude.
• Experience within a management position within global forwarding.
• Commercial awareness.
• Able to prioritise and perform under pressure.
• Inter‑personal skills – influencing, communication, relationship management, cultural awareness and ability to work across teams.
• Self‑directed working style.
• Ability to support a culture of continuous improvement and change management.
• Customs and related processes.
• Results driven and good attention to detail.
• Good financial understanding including P&L and decision making impacts.

Benefits

• A competitive salary.
• Generous holiday entitlement.
• Eligibility to participate in the Employee Incentive Bonus Scheme.
• Pension scheme which includes life assurance.
• Access to professional employee assistance and wellbeing programme.
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts.
• Training and Development opportunities with a strong focus on internal promotion.
• Hours / Shift Pattern
• 37.5 hours per week | Mon - Fri
• Reports To
• Station Manager
• Compliance Requirements

Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5‑year employment history.

Additional to this we are required to carry out a Criminal Record Check.

Equal Employment Opportunity

We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity.

Diversity enriches our workplace, drives our success, and helps us deliver excellence.

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