At a Glance
- Tasks: Manage ocean freight exports and ensure top-notch customer service.
- Company: Join DHL, a global leader in logistics with a commitment to excellence.
- Benefits: Enjoy competitive salary, generous holidays, and wellness programmes.
- Other info: Opportunities for training, development, and career growth await you.
- Why this job: Be part of a dynamic team making a real impact in global trade.
- Qualifications: Experience in ocean freight and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
As an Ocean Freight Export Operator, you will work with colleagues in the Manchester Export team to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable DHL Global Forwarding to build and develop customer relationships.
Key Responsibilities:
- Delivering excellent customer service through our DGF’s 10 Customer Commitments
- Support, drive and commit to the Company’s overall Strategy
- Manage end-to-end process for OFR Export and designated customers
- Communicating with customers to meet their requirements
- Administration and management of own operational data, included financial review
- Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.
- Creates, develops and maintains good relationships with customers and service providers
- Support Sales in interaction with key customers
- Supports implementation of OFR strategy
- Fully ensures compliance with varying countries requirements
- Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
- Contribute to the First Choice continuous improvement program
Skills and Experience:
- Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems.
- A proven ability to identify and meet customer service needs in a professional and friendly manner.
- Ability to lead and motivate a team to achieve KPI’s.
- Proven experience in Ocean Freight
- Results driven and good attention to details
- Good written and spoken English and excellent telephone and e-mail skills.
- Excellent interpersonal skills
- Able to prioritise and perform under pressure
- Good commercial attitude
- A level education or broad GCSE level education.
Benefits:
- A competitive salary
- Generous holiday entitlement
- Eligibility to participate in the Employee Incentive Bonus Scheme
- Pension scheme which includes life assurance
- Access to professional employee assistance and wellbeing programme
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
- Training and Development opportunities with a strong focus on internal promotion
HOURS/SHIFT PATTERN: 37.5 hours per week
REPORTS TO: Ocean Export Manager
What’s Next?
If you would like to be considered for this position, then please apply using the jobs board with a copy of your CV outlining your experience to date and suitability for the role.
Ocean Freight Export Specialist in Manchester employer: DHL Global Forwarding
DHL Global Forwarding is an exceptional employer, offering a dynamic work environment in Manchester where employees are encouraged to grow and develop their skills. With a strong focus on internal promotion, generous benefits including a competitive salary, holiday entitlement, and wellness programmes, DHL fosters a culture of respect and commitment to both customers and employees. Join us to be part of a diverse team that values excellence and supports your career journey in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Ocean Freight Export Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight industry, especially those who work at DHL or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your ocean freight knowledge. Understand the key processes and customer service expectations. We want you to show off your expertise and how you can contribute to the team!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers, being able to articulate your thoughts clearly is crucial. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at DHL and ready to dive into the world of ocean freight.
We think you need these skills to ace Ocean Freight Export Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ocean Freight Export Specialist role. Highlight your relevant experience in exports and customer service, and don’t forget to mention any specific skills that match the job description.
Showcase Your Communication Skills:Since this role involves a lot of communication with customers, it’s essential to showcase your written and spoken English skills. Use clear and professional language in your application to demonstrate your ability to communicate effectively.
Highlight Your Attention to Detail:Attention to detail is key in this role. Make sure to provide examples in your application that show how you’ve successfully managed operational data or ensured compliance in previous positions.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your qualifications.
How to prepare for a job interview at DHL Global Forwarding
✨Know Your Ocean Freight Basics
Before heading into the interview, brush up on your knowledge of ocean freight processes and customer service. Be ready to discuss specific examples from your past experience that demonstrate your understanding of these areas.
✨Showcase Your Customer Service Skills
DHL values excellent customer service, so prepare to share stories where you went above and beyond for a customer. Highlight how you identified their needs and ensured their satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Teamwork and Leadership
As an Ocean Freight Export Operator, you'll be part of a team. Think of instances where you led a project or motivated your colleagues to achieve KPIs. This will show your ability to work collaboratively and drive results.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, be ready to discuss how you've ensured adherence to regulations in previous positions. Familiarise yourself with DPDHL's Code of Conduct and be prepared to explain how you would uphold these standards.
