Trackside Operative in Luton

As a DHL Trackside Coordinator, you’ll support/deliver on event logistic requirements to ensure everything runs smoothly and efficiently. Join us to work for an employer who rewards hard work and dedication with an attractive salary and job satisfaction.

Key Responsibilities

• Assisting trackside team in supervising inbound and outbound operations throughout events (loading of containers, trucks and airfreight pallets, checking dims and weight of freight).
• Liaise with other departments to coordinate travel, admin and schedule services.
• Support trackside team with admin and paperwork.
• Following up and monitoring flights/trucks, from/to events.
• Face to face relationship with customers while on site at events.
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti‑corruption.
• Contribute to the First Choice continuous improvement program.

Skills and Experience

• Availability to travel to European and international events (solo travel on certain occasions) which may entail and require extended periods away.
• Flexibility to work on weekends and overtime (night shifts on occasions that require).
• Charter and Air freight operations experience preferred but not essential.
• Interested and passionate about events logistics with multimodal transport solutions (air, sea and road).
• Knowledge of air freight import and export is preferred and will be considered an advantage.
• Knowledge of airport operations and customs processes.
• Dangerous Goods Training is preferred – not essential.
• High level of attention to details, anything worth doing is worth doing right every single time.
• Willingness to learn new things every day and can quickly adapt and react when things change.
• Good communication skills. You communicate clearly and can engage and explain your thoughts and ideas.
• Proficient in MS Office, advanced Excel, Microsoft Teams and IT level.
• Problem solving attitude. You enjoy solving problems and finding creative solutions to difficult challenges.
• A proven ability to identify and meet customer needs in a professional and friendly manner.
• Able to prioritise and perform under pressure.
• To work as part of a small team, you are always available to assist and help a colleague to ensure the results are met.
• Excellent spoken and written English is essential for this position. Apart from English a knowledge of other languages, Italian, German, Spanish are desirable but not essential.

Benefits

• A competitive salary.
• Generous holiday entitlement.
• Pension scheme which includes life assurance.
• Access to professional employee assistance and wellbeing programme.
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts.
• Training and Development opportunities with a strong focus on internal promotion.

Location

Official work location Luton, however multiple locations dependent on event calendar.

Hours / Shift Pattern

228 annualised days contract.

Reports To

Trackside Operations Manager.

Notes

Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

Equal Employment Opportunity

We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity.