At a Glance
- Tasks: Manage ocean freight exports and ensure top-notch customer service.
- Company: Join DHL Global Forwarding, a leader in logistics with a focus on teamwork.
- Benefits: Enjoy competitive salary, generous holidays, and wellness programmes.
- Other info: Opportunities for training and internal promotion in a supportive environment.
- Why this job: Be part of a dynamic team that values diversity and personal growth.
- Qualifications: Experience in ocean freight and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
As an Ocean Freight Export Agent, you will work with colleagues in the Liverpool Export team to ensure that customer requirements are met and documents are completed in a timely and efficient manner, delivering a consistent high quality and compliant processes that enable DHL Global Forwarding to build and develop customer relationships.
Key Responsibilities
- Delivering excellent customer service through our DGF’s 10 Customer Commitments
- Support, drive and commit to the Company’s overall Strategy
- Manage end-to-end process for OFR Export and designated customers
- Communicating with customers to meet their requirements
- Administration and management of own operational data, included financial review
- Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality
- Creates, develops and maintains good relationships with customers and service providers
- Support Sales in interaction with key customers
- Supports implementation of OFR strategy
- Fully ensures compliance with varying countries requirements
- Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
- Contribute to the First Choice continuous improvement program
Skills and Experience
- Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems
- A proven ability to identify and meet customer service needs in a professional and friendly manner
- Ability to lead and motivate a team to achieve KPI’s
- Proven experience in Ocean Freight
- Results driven and good attention to details
- Good written and spoken English and excellent telephone and e-mail skills
- Excellent interpersonal skills
- Able to prioritise and perform under pressure
- Good commercial attitude
- A level education or broad GCSE level education
Benefits
- A competitive salary
- Generous holiday entitlement
- Eligibility to participate in the Employee Incentive Bonus Scheme
- Pension scheme which includes life assurance
- Access to professional employee assistance and wellbeing programme
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
- Training and Development opportunities with a strong focus on internal promotion
Hours/Shift Pattern
37.5 hours per week
Reports To
Ocean Export Manager
We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
Ocean Freight Operations Agent - Export in Liverpool employer: DHL Global Forwarding
DHL Global Forwarding is an exceptional employer, offering a dynamic work environment in Liverpool where teamwork and customer service excellence are at the forefront. With a strong commitment to employee growth through training and development opportunities, as well as a competitive benefits package that includes generous holiday entitlement and wellness programmes, we ensure our employees feel valued and supported. Join us to be part of a diverse team that drives success and fosters meaningful relationships with customers.
