At a Glance
- Tasks: Lead the UK Operations team to deliver top-notch customer care and manage operational priorities.
- Company: Join a leading logistics company committed to excellence and diversity.
- Benefits: Enjoy competitive salary, generous holidays, pension scheme, and wellness programmes.
- Other info: Opportunities for training and internal promotion in a dynamic workplace.
- Why this job: Make a real impact in logistics while developing your skills in a supportive environment.
- Qualifications: Strong organisational and communication skills; logistics experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
The Operations Supervisor will lead and develop the UK Operations team to consistently manage operations and issues in a timely fashion, ensuring a first‑class customer and partner experience.
Responsibilities include managing interactions with the Global Service Centre, supporting management across operational priorities, and driving team performance in line with strategic objectives.
Key Responsibilities
- Lead and develop the UK Operations team to deliver excellent customer care for DHL Freight customers and European partners, meeting qualitative targets and company objectives.
- Conduct regular one‑on‑ones to provide feedback and set developmental objectives.
- Provide timely and appropriate information to customers, freight forwarders, hauliers, and internal stakeholders, promoting excellent service and engagement.
- Ensure all documentation is completed to meet timelines and process requirements.
- Manage critical requirements and problem‑solve activities within processing timelines.
- Maintain high‑level relationships with Palletways and internal KPI’s.
- Manage queries from the Global Service Centre (GSC) and support management in all aspects.
- Ensure all interactions comply with the DPDHL Code of Conduct and other compliance requirements, including anti‑corruption.
- Contribute to the First Choice continuous improvement program.
Skills and Experience
- Good organisational, IT, and communication skills.
- Intermediate use of MS Office packages (preferred).
- Knowledge of Dangerous Goods (desired).
- Ability to focus on identifying and meeting customer needs.
- Ability to think and act across boundaries between processes and departments.
- Contribution of new ideas and willingness to challenge the status quo.
- Commitment to continual improvement in the role.
- Strong communication skills with internal and external customers.
- Methodical and organised approach to work, with the ability to prioritise tasks.
- One year Logistics office experience preferred.
- Knowledge of UK/European road transport geography preferred.
- Numeracy and literacy skills essential.
Benefits
- Competitive salary.
- Generous holiday entitlement.
- Pension scheme including life assurance.
- Access to professional employee assistance and wellbeing programme.
- Voluntary benefits such as retail, entertainment, gym membership, cycle‑to‑work scheme, eye‑care contributions, and discounts.
- Training and development opportunities with a strong focus on internal promotion.
- Hours / Shift Pattern
37.5 hours per week, Monday to Friday.
Other Requirements
Due to the nature of our business, regulated by the Civil Aviation Authority, applicants must provide a full five‑year employment history and will be required to undergo a criminal record check.
Equal Employment Opportunity Statement
We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity.
Diversity enriches our workplace, drives our success, and helps us deliver excellence.
#J-18808-Ljbffr
Operations Supervisor in Lichfield employer: DHL Global Forwarding
DHL Global Forwarding in Liverpool is an excellent employer, offering a dynamic work culture that prioritises customer satisfaction and employee development. With competitive salaries, generous holiday entitlements, and robust training opportunities, employees are empowered to grow their careers while contributing to a leading logistics company. The supportive environment fosters collaboration and innovation, making it a rewarding place for those passionate about ocean freight and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Lichfield
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DHL Global Forwarding and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DHL Global Forwarding!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DHL Global Forwarding keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Supervisor in Lichfield
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DHL Global Forwarding:This is your chance to really connect with the team at DHL Global Forwarding. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DHL Global Forwarding
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DHL Global Forwarding.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DHL Global Forwarding that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DHL Global Forwarding. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
