DHL Global Forwarding (DGF) is part of the DHL Group. The DHL Group employs more than 580,000 people globally. DGF has around 31,000 freight forwarding experts in more than 190 countries, including approximately 1,000 in the UK across 15 sites. DGF has been a global specialist in Air, Ocean and Rail Freight since 1815.
Key Responsibilities
- Manage and steer the Sales Steering and Performance Team in the country to ensure effective support of Sales channels and Trade Lane Teams.
- Prepare quotations and contracts, including rate proposals and proposal writing.
- Support customer contact by preparing customer documents.
- Support customer planning and implementation processes.
- Provide customer information and support the identification and qualification of sales leads.
- Prepare business reviews as needed for all aspects of the sales function.
- Prepare monthly sales reports on all aspects of sales performance.
- Act as coach for the Sales Steering and Performance Team.
- Manage the UK Sales Incentive scheme.
- Oversee the running of myDHLi.
- Ensure that all interactions comply with the DHL Group Code of Conduct and other compliance requirements such as anti‑corruption.
- Contribute to the First Choice continuous improvement program.
Skills and Experience
- Strong understanding of the global forwarding industry and the DGF business models.
- Well‑developed management skills and a collaborative leadership style.
- Strong communication and presentation skills.
- Ability to take ownership and proactively address topics.
- Ability to handle multiple and competing priorities.
- Experience with MS Office (e.g. Outlook) and CRM tools.
- Generous holiday entitlement.
- Pension scheme which includes life assurance.
- Access to a professional employee assistance and wellbeing programme.
- A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cycle‑to‑work scheme, contribution to eye‑care costs, and many more discounts.
- Training and development opportunities with a strong focus on internal promotion.
HOURS/SHIFT PATTERN: 37.5 hours per week
REPORTS TO: VP Head of Marketing & Sales UK
Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5‑year employment history and to undergo a criminal record check.
We hire talented people from all backgrounds irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
