Head of Sales Steering and Performance in Guildford

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork. We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work.

Key Responsibilities:

• Manages and steers the Sales Steering and Performance Team in the country to ensure effective support of Sales channels and Trade Lane Team.
• Preparing quotations and contracts (incl. rate proposals and proposal writing).
• Supporting customer contact by preparing customer documents.
• Supporting the customer planning and implementation process.
• Providing customer information, supporting the identification and qualification of sales leads.
• Preparing business reviews as needed for all aspects of the sales function.
• Preparing monthly sales reports on all aspects of sales performance.
• Acts as coach for the Sales Steering and Performance Team.
• Managing the UK Sales Incentive scheme.
• Oversee the running of myDHLi.
• Ensures that all interactions are compliant with the DHL Group Code of Conduct and other compliance requirements e.g. anti-corruption.
• Contribute to the First Choice continuous improvement program.

Skills and Experience:

• Strong understanding of the global forwarding industry and the DGF business models.
• Well-developed management skills and collaborative leadership style to steer Sales Steering and Performance Team.
• Strong communication and presentation skills.
• Ability to take ownership and proactively address topics.
• Ability to handle multiple and changing priorities.
• Experience with MS Office e.g. Outlook and with CRM tools.

Benefits:

• A competitive salary.
• Generous holiday entitlement.
• Pension scheme which includes life assurance.
• Access to professional employee assistance and wellbeing programme.
• A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cycle to work scheme, contribution to eye care costs, and many more discounts.
• Training and Development opportunities with a strong focus on internal promotion.

HOURS/SHIFT PATTERN: 37.5 hours per week

REPORTS TO: VP Head of Marketing & Sales UK

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

What’s Next?

If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.

DHL is the leading global brand in the logistics industry. Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.