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- Tasks: Join us as a Customs Operations Specialist, processing customs entry documentation daily.
- Company: DHL Global Forwarding is the world's leading logistics provider, operating in over 220 countries.
- Benefits: Enjoy competitive pay, 401(k) match, stock purchase options, and comprehensive medical plans.
- Why this job: Be part of a dynamic team with opportunities for growth in a global company.
- Qualifications: HS diploma or GED required; strong data processing and customer service skills needed.
- Other info: Flexible shifts available; must be legally authorized to work in the US.
DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries.
We have an outstanding career opportunity for a Customs Operations Specialist in our Port Huron, MI facility. As a Customs Entry Processing Agent you will be responsible for completing the customs entry documentation into our computerized system for our customers.
Key Responsibilities:
- Enter new customer orders into our DHL computerized system to obtain release of cargo.
- Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion.
- Completes document auto upload as needed into DHL computerized system.
- Work with importer to obtain missing information via telephone or email.
- Maintains positive and professional customer relationships (internal and external).
- Processing of medium complexity air/ocean shipments and requires more thorough understanding of SPI (Special Program Indicator) related to FTAs (Free Trade Agreements) and PGA's (Participating Government Agencies).
- May be assigned additional tasks as needed.
Skills and Qualifications:
- HS diploma or GED required.
- Keyboarding / 10 key data processing skills required.
- Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience required.
- Exceptional customer service skills.
- Strong communication skills.
- Flexibility to work various shifts: days, evenings, nights, or weekends.
- Minimum of 1-2 years of experience in area of responsibility.
Pay Range: $19.39 - $25.85 + (Based on Experience)
Benefits (All Non-Union Employees):
- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Equal Opportunity Employer: DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization: Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
Customs Operations Specialist employer: DHL Global Forwarding
Contact Detail:
DHL Global Forwarding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customs Operations Specialist
✨Tip Number 1
Familiarise yourself with customs regulations and procedures. Understanding the basics of customs operations, including Free Trade Agreements (FTAs) and Participating Government Agencies (PGAs), will give you an edge in interviews and show your commitment to the role.
✨Tip Number 2
Network with professionals in the logistics and customs field. Attend industry events or join relevant online forums to connect with current Customs Operations Specialists. This can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Brush up on your data processing skills. Since the role requires accurate entry of customer orders into a computerized system, being proficient in keyboarding and familiar with Microsoft Office tools will be beneficial during the selection process.
✨Tip Number 4
Prepare for situational interview questions. Think about scenarios where you've demonstrated exceptional customer service or problem-solving skills, as these are crucial for maintaining positive relationships with customers in this role.
We think you need these skills to ace Customs Operations Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customs Operations Specialist. Familiarise yourself with customs entry documentation and the importance of accurate data entry.
Tailor Your CV: Highlight relevant experience in customs operations or logistics in your CV. Emphasise your keyboarding skills, Microsoft Office proficiency, and any customer service experience that aligns with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and flexibility to work various shifts. Mention specific examples of how you've maintained positive customer relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors. Ensure that all information is accurate and that your documents are formatted professionally.
How to prepare for a job interview at DHL Global Forwarding
✨Know Your Customs Regulations
Familiarise yourself with customs regulations and procedures, especially those related to Free Trade Agreements and Participating Government Agencies. This knowledge will demonstrate your understanding of the role and show that you're proactive in preparing for the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've maintained positive customer relationships in previous roles. DHL values exceptional customer service, so be ready to discuss specific situations where you went above and beyond to assist a client.
✨Demonstrate Data Entry Proficiency
Since the role involves entering data into a computerized system, practice discussing your keyboarding and data processing skills. Mention any relevant experience with Microsoft Office tools, particularly Excel, as this will be crucial for the job.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in customs operations and how you would handle them, showcasing your flexibility and critical thinking skills.
