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- Tasks: Join us as a Customs Operations Specialist, handling customs entry documentation and customer orders.
- Company: DHL Global Forwarding is a leader in logistics, operating in over 220 countries worldwide.
- Benefits: Enjoy competitive pay, 401(k) match, stock purchase options, and comprehensive health plans.
- Why this job: Be part of a global team, gain valuable experience, and build a career in logistics.
- Qualifications: HS diploma or GED required; strong data processing and customer service skills needed.
- Other info: Flexible shifts available; must be legally authorized to work in the US.
DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries.
We have an outstanding career opportunity for a Customs Operations Specialist in our Port Huron, MI facility. As a Customs Entry Processing Agent you will be responsible for completing the customs entry documentation into our computerized system for our customers.
Key Responsibilities:
- Enter new customer orders into our DHL computerized system to obtain release of cargo
- Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion
- Completes document auto upload as needed into DHL computerized system
- Work with importer to obtain missing information via telephone or email
- Maintains positive and professional customer relationships (internal and external)
- Processing of medium complexity air/ocean shipments and requires more thorough understanding of SPI (Special Program Indicator) related to FTAs (Free Trade Agreements) and PGA's (Participating Government Agencies)
- May be assigned additional tasks as needed
Skills and Qualifications:
- HS diploma or GED required
- Keyboarding / 10 key data processing skills required
- Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience required
- Exceptional customer service skills
- Strong communication skills
- Flexibility to work various shifts: days, evenings, nights, or weekends
- Minimum of 1-2 years of experience in area of responsibility
Pay Range: $19.39 - $25.85 + (Based on Experience)
Benefits (All Non-Union Employees):
- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Equal Opportunity Employer: DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization: Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
Contact Detail:
DHL Global Forwarding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customs Operations Specialist
✨Tip Number 1
Familiarise yourself with customs regulations and Free Trade Agreements (FTAs). Understanding these concepts will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your data processing skills, especially with Microsoft Office applications. Being proficient in Excel and Outlook can set you apart, as these tools are essential for managing customer orders and communication.
✨Tip Number 3
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for the types of interactions you'll have with importers and help you maintain a professional demeanor under pressure.
✨Tip Number 4
Network with professionals in the logistics and customs field. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could lead to an interview.
We think you need these skills to ace Customs Operations Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customs Operations Specialist. Familiarise yourself with customs entry documentation and the importance of accuracy in data entry.
Tailor Your CV: Highlight relevant experience in customs operations or logistics in your CV. Emphasise your keyboarding skills, Microsoft Office proficiency, and any customer service experience that aligns with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and flexibility to work various shifts. Mention specific examples of how you've maintained positive customer relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors. Ensure that all information is accurate and that your documents are formatted professionally.
How to prepare for a job interview at DHL Global Forwarding
✨Know Your Customs Regulations
Familiarise yourself with customs regulations and Free Trade Agreements (FTAs) relevant to the role. Being able to discuss these topics confidently will demonstrate your understanding of the industry and show that you're prepared for the responsibilities of a Customs Operations Specialist.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in previous roles. Highlighting your exceptional customer service skills will be crucial, as maintaining positive relationships is a key responsibility in this position.
✨Demonstrate Technical Proficiency
Be ready to discuss your experience with Microsoft Office and any data processing systems you've used. Since the role involves entering and managing data accurately, showcasing your technical skills will help you stand out.
✨Prepare for Flexibility Questions
Since the job requires flexibility in working hours, think about how you can accommodate various shifts. Be honest about your availability and express your willingness to adapt, which will reflect positively on your commitment to the role.
