Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team in customs brokerage, ensuring compliance and high performance.
- Company: Join DHL Global Forwarding, a leader in air and ocean freight services with 30,000 employees worldwide.
- Benefits: Enjoy competitive salary, 401(k) match, stock purchase plan, and comprehensive medical coverage.
- Why this job: Be part of a dynamic team that drives customer satisfaction and market growth in logistics.
- Qualifications: 3-5 years in customs brokerage; Bachelor's degree preferred; strong communication skills required.
- Other info: Equal opportunity employer; applicants must be legally authorized to work in the US.
The predicted salary is between 48780 - 66180 £ per year.
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
We have an outstanding career opportunity for a Customs Brokerage Supervisor focusing on successful growth and development as well as day-to-day operational management. In this exciting role you will be the subject matter expert (SME) for the Customs Brokerage product, ensure your team successfully complies with DHL's global customer care standards, and drive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs) while continuously improving our customer's experience. You will partner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed. Additionally, you will support the business development of our US Customs Brokerage Product assisting our field sales and business development team to continue to grow DHL's market share and visibility. You will support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to continue to grow DHL's market share.
Skills / Qualifications:
- Excellent understanding of US Customs Brokerage, Domestic forwarding, Air and Ocean services and the overall logistics industry
- 3-5 years of experience in related area of responsibility
- Bachelor's Degree (Business Administration, Int'l Trade or related area) preferred
- Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units
- Licensed Customs Broker (preferred)
Pay Range: $62,475 - $83,300 + (Based on Experience)
Benefits (All Non-Union Employees):
- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Equal Opportunity Employer: DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization: Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
Customs Brokerage Supervisor employer: DHL Global Forwarding
Contact Detail:
DHL Global Forwarding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customs Brokerage Supervisor
✨Tip Number 1
Familiarise yourself with the latest regulations and trends in US Customs Brokerage. Being well-versed in current practices will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the logistics and customs brokerage field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at DHL.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams or improved customer service in previous roles. Highlighting your leadership skills and problem-solving abilities will be crucial for this supervisory position.
✨Tip Number 4
Research DHL Global Forwarding's values and recent initiatives. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for contributing to their growth will make a strong impression.
We think you need these skills to ace Customs Brokerage Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customs Brokerage Supervisor. Highlight your relevant experience in customs brokerage and logistics in your application.
Tailor Your CV: Customise your CV to reflect the skills and qualifications mentioned in the job description. Emphasise your experience with US Customs Brokerage, domestic forwarding, and your problem-solving abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and how your background aligns with DHL's goals. Mention specific examples of how you've driven performance and improved customer experiences in previous roles.
Highlight Relevant Qualifications: If you have a Bachelor's Degree in Business Administration or International Trade, be sure to mention it prominently. Also, if you're a licensed Customs Broker, include this information as it is preferred for the role.
How to prepare for a job interview at DHL Global Forwarding
✨Know Your Customs Brokerage Inside Out
Make sure you have a solid understanding of US Customs Brokerage and the logistics industry. Brush up on key regulations, processes, and terminology to demonstrate your expertise during the interview.
✨Showcase Your Leadership Skills
As a Customs Brokerage Supervisor, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you drove performance and improved customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you had to resolve issues related to customs or logistics, and be ready to explain your thought process and the outcomes.
✨Highlight Your Communication Skills
Strong communication is key in this role. Be prepared to discuss how you've built rapport with customers and colleagues, and provide examples of how effective communication has led to successful outcomes in your previous roles.
