Regional Business Development Manager – Ocean Freight (UK Based) in Birmingham

DHL Global Forwarding (DGF) is part of the DHL Group. DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 based in the UK across 15 sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

Our Values: Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork. We are recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered. We promote an open and honest feedback culture based on Respect & Results, embracing diversity, equity, inclusion and belonging, while ensuring integrity and compliance.

Role Overview: To drive profitability and volume growth through new business wins, from customers not currently trading with DHL Global Forwarding. Existing customers will also be in scope where there is potential to increase share of wallet. The role will be primarily focused on Ocean Freight, with some Air Freight selling likely for bolt-on customers.

• The ability to find and close new business wins through identifying, qualifying, communicating, building rapport, designing solutions, presenting solutions and handling objections.
• The ability to question customers in a way that facilitates information that the business can then use to gain valuable insight, resulting in business wins.
• A positive mindset is key. Each opportunity and challenge will require positivity, tenacity, courage and resilience.
• Work closely with station management and station operations to meet targets and deliver a transparent and accurate pipeline.
• Report on activity and performance to stakeholders, including logging of activity and opportunity within Sales360.
• Ensure good working relationships are established at all levels with stakeholders and departments, to include Sales, Air/Ocean Product Management, Station Operations, Customer Experience, Finance, Procurement, Logistics and senior management.
• Work closely with Trade Lane, Inside Sales, and Business Development to strengthen the overall Sales team effort.
• Regularly source information for sales management on opportunities, must-wins, activity and other reports.
• Ensure all interactions are compliant with the DHL Code of Conduct and other compliance requirements, e.g. anti-corruption.
• Contribute to the First Choice continuous improvement program.

• A strong knowledge of the territory is vital for understanding the customer base, investment and growth potential; a good knowledge of competitors is desirable.
• 2-3 years in a competitive selling environment within shipping, freight forwarding and logistics (desirable); consideration given to those with a strong operational or commercial background.
• Solid operational knowledge of Ocean and Air freight is desired.
• Understanding of local market, industries, contacts, and decision makers within freight and logistics procurement is required.
• An excellent communicator with strong commercial sense.

• A competitive salary + eligibility for the sales incentive scheme.
• Generous holiday entitlement.
• Pension scheme which includes life assurance.
• Access to professional employee assistance and wellbeing programme.
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, eye care costs discounts.
• Training and Development opportunities with a strong focus on internal promotion.

Hours/Shift pattern: 37.5 hours per week. Reports to: Head of Business Customers, Ocean Freight.

Please note: Due to the nature of our business we are regulated by the Civil Aviation Authority (CAA); it is compulsory for all applicants offered employment to provide a full 5-year employment history. We are also required to carry out a Criminal Record Check.

What’s Next? If you would like to be considered for this position, please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.