Introduction
As an OFR Operations Apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Ocean. This can include Exporting and Importing Goods from and to the UK and across the World.
About the Employer
DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.
What You'll Do
- Develop relationships with customers (internal/external)
- Ensure all customer enquiries are responded to promptly and professionally
- Adhere to Customs Compliance procedures and documentation
- Liaise directly with DGF departments on shipment planning and coordination
- Liaise directly with overseas offices on shipment planning and coordination
- Manage allocated customers against agreed Standard Operating Procedure
- Use Cargo Wise to create, manage and maintain shipments
- Carry out any other duties as required
- Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption
- Contribute to the ‘First Choice’ continuous improvement program
- Complete all statutory and mandatory training
Training Outcome
The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Ability to follow processes
- Keen to learn
Qualifications
- Essential - GCSE - English - Minimum Grade C or 4
- Essential - GCSE - Maths - Minimum Grade C or 4
Course Information
Course: International freight forwarding specialist (level 3)
Level: 3
Route: Transport and logistics
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday 9am to 5.30pm
Expected Duration: 1 Year 6 Months
Training Provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
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Contact Details:
DHL GLOBAL FORWARDING (UK) LIMITED Recruitment Team
