At a Glance
- Tasks: Support logistics by managing air freight movements and customer relationships.
- Company: Join DHL Global Forwarding, a leader in international shipping.
- Benefits: Gain valuable experience with potential for permanent roles and career growth.
- Other info: Dynamic team environment with opportunities for continuous improvement and development.
- Why this job: Kickstart your career in logistics with hands-on training and real-world impact.
- Qualifications: GCSEs in English and Maths at Grade C/4 or above required.
The predicted salary is between 31500 - 38500 £ per year.
As an apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air. This can include exporting and importing goods from and to the UK and across the world.
DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.
What You’ll Do
- Develop relationships with customers (internal/external)
- Ensure all customer enquiries are responded to promptly and professionally
- Adhere to customs compliance procedures and documentation
- Ensure each ‘Job File’ is fully and accurately completed
- Work with carriers and handling agents to resolve exceptions and discrepancies as they arise
- Work with DGF departments on Air or Air freight planning and coordination
- Liaise with DGF Transport & Warehouse teams on Air or Air freight planning and coordination
- Liaise with overseas offices on Air or Air freight planning and coordination
- Maintain mandatory milestones through the Company's Freight Forwarding system
- Use the company systems to create, manage and maintain the movement of freight
- Update the company’s customer complaints system with all required inputs
- Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
- Contribute to the ‘First Choice’ continuous improvement program
- Participate in monthly Team briefing sessions and weekly performance dialog meetings
- Complete all statutory and mandatory training as and when required
Training Outcome
The apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that apprentices either move onto a further apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
Qualifications
- Essential - GCSE - English - Minimum Grade C or 4
- Essential - GCSE - Maths - Minimum Grade C or 4
Course Information
- Course: International freight forwarding specialist (level 3)
- Level: 3
- Route: Transport and logistics
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday to Friday – 9am – 5.30pm
- Expected Duration: 1 Year 6 Months
- Training Provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Airfreight Apprentice employer: DHL GLOBAL FORWARDING (UK) LIMITED
DHL Global Forwarding is an exceptional employer, offering a dynamic work environment where apprentices can thrive and develop into skilled International Freight Forwarders. With a strong focus on employee growth, comprehensive training programmes, and a commitment to customer service excellence, DGF fosters a collaborative culture that values teamwork and innovation. Located in the UK, employees benefit from being part of a global leader in logistics, with opportunities for career advancement and participation in continuous improvement initiatives.
Contact Details:
DHL GLOBAL FORWARDING (UK) LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Airfreight Apprentice
✨Get Involved in Local Logistics Events
Check out local job fairs, logistics expos, and supply chain workshops in your area. It’s a fantastic way to meet professionals and learn about potential apprenticeship opportunities. Plus, you never know when you might catch the eye of someone from a company like DHL GLOBAL FORWARDING (UK) LIMITED!
✨Join Supply Chain and Logistics Groups
Connect with dedicated groups on social media platforms or join forums focused on logistics. These communities are gold mines for finding out about apprenticeship openings and insider tips on the industry. Getting active in these spaces can also help you build connections that might lead to opportunities at DHL GLOBAL FORWARDING (UK) LIMITED.
✨Explore Local Universities and Colleges
Many educational institutions have partnerships with local businesses for apprenticeship programmes. Visit career services or attend university open days to network with recruiters who might have links to companies like DHL GLOBAL FORWARDING (UK) LIMITED. They often have exclusive apprenticeship listings that aren't advertised widely!
✨Show Your Passion for Logistics!
When you're talking to potential employers, don’t just mention your skills—share why you're excited about a career in logistics and supply chain! Whether it’s reading up on the latest technologies or understanding sustainable practices, make sure your passion shines through. This is especially important for landing an apprenticeship with a forward-thinking company like DHL GLOBAL FORWARDING (UK) LIMITED.
We think you need these skills to ace Airfreight Apprentice
Some tips for your application 🫡
Show Your Enthusiasm for Logistics:When crafting your cover letter, let your excitement for the logistics and supply chain field shine through. Share why you're eager to start your apprenticeship at DHL GLOBAL FORWARDING (UK) LIMITED and how you see yourself growing in this area. We want to feel your passion for managing the movement of goods and materials!
Highlight Relevant Skills and Experiences:Even if you're just starting out, include any relevant skills or experiences in your CV. Think about teamwork, problem-solving, and maybe even your organisational skills from school projects or part-time jobs. We love seeing practical examples of how you can add value in a logistics environment!
Mention Any Certifications:If you've got any certifications related to logistics or supply chain management, be sure to mention them in your application. Whether it's first aid, health and safety training, or anything relevant, it shows us you're proactive and serious about your journey in this field.
Tailor Your Application for the Role:Make sure your application is specifically tailored for this apprenticeship. Bring in keywords from the job description and align your experiences directly with the role at DHL GLOBAL FORWARDING (UK) LIMITED. We’re interested in how your background fits the challenges you will face in our logistics team!
How to prepare for a job interview at DHL GLOBAL FORWARDING (UK) LIMITED
✨Get Familiar with Inventory Management Tools
Since you’re diving into logistics and supply chain, make sure you brush up on tools like SAP or Oracle. They might throw some technical questions your way about how these platforms work or what features you’d use to manage inventory levels.
✨Showcase Your Problem-Solving Skills
Logistics is all about solving puzzles! Be ready to discuss past experiences where you tackled a logistical challenge, even if it’s from school projects or part-time jobs. This will show that you’re ready to think on your feet.
✨Express Your Eagerness to Learn
As an apprentice, they’re looking for motivation and a willingness to absorb knowledge. Make it clear why you've chosen logistics and what you hope to gain from working at DHL GLOBAL FORWARDING (UK) LIMITED. Share any specific areas within the supply chain that intrigue you.
✨Prepare for Scenario-Based Questions
Expect some situational questions during your interview — they might ask how you’d handle a delay in transport or a sudden demand spike. Think through a few scenarios in advance, and outline how you would approach those challenges logically.
