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- Tasks: Join us as a Senior Customer Service Advisor, resolving customer queries and ensuring satisfaction.
- Company: DHL eCommerce UK is a leading parcel business with a global delivery network.
- Benefits: Enjoy 25 days holiday, hybrid work, and perks like a Cycle to Work scheme.
- Why this job: Be part of a top employer, recognised for its culture and commitment to excellence.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Work Monday to Friday with flexible hours in a supportive team environment.
The predicted salary is between 20000 - 30000 £ per year.
DHL eCommerce UK is one of the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network covering the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery market and aim to be the first choice for customers. Excellence. Simply Delivered. That is what we do.
We are currently recruiting for a Senior Customer Service Advisor based at our site in Ryton on Dunsmore, working Monday - Friday, on a 7.5-hour shift between 09:00 - 17:00, with some flexibility on start and finish times. Salary: £25,251.04 per annum on a 12-month FTC.
Our team is responsible for delivering excellent customer service through case management, taking ownership of investigations, and embodying our four attributes: ‘Can do’, ‘Passion’, ‘As One’, and ‘Right First Time’.
Key Responsibilities:
- Ensure all communication with customers is professional, timely, and resolves issues to the customer's satisfaction using appropriate channels.
- Manage escalated queries with customers.
- Handle corporate customer queries from start to finish, taking ownership and responsibility for resolution.
- Develop a full understanding of DHL eCommerce UK services, products, and relevant operating systems.
- Promote self-service options and alternative products to customers.
- Attend regular meetings/briefs and contribute ideas to improve customer experience and team performance.
Skills & Experience Required:
- Strong planning and organisational skills with the ability to multitask under pressure.
- Customer-focused with attention to detail.
- Excellent communication and listening skills.
Perks & Benefits:
- 25 days holiday entitlement
- Hybrid working arrangements
- Enhanced overtime rates
- Holiday purchase scheme
- Refer a Friend scheme
- Recognition schemes such as Employee of the Month, Quarter, Year, and CEO Can Do Award
- Parcel Perks
- Aviva Wellbeing App
- Aviva Digital GP 24/7
- Cycle to Work Scheme
- Discounted bus travel scheme
About Us:
DHL eCommerce UK has been accredited Top Employer 2024 for the third consecutive year and is certified as a Great Place to Work. Our attributes are central to everything we do. We seek passionate individuals with energy and commitment, working as one team with a ‘Can Do’ mindset to deliver ‘Right First Time’ for our customers. We offer competitive salaries, hybrid working, and a comprehensive benefits package to support your financial security, health, and well-being.
Senior Customer Services Advisor employer: DHL Germany
Contact Detail:
DHL Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Advisor
✨Tip Number 1
Familiarise yourself with DHL eCommerce UK's services and products. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its operations.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. Be ready to discuss specific situations where you embodied a 'Can Do' attitude and took ownership of a problem.
✨Tip Number 3
Research the company's culture and values, particularly their focus on teamwork and communication. Be prepared to discuss how you can contribute to a collaborative environment and enhance team performance.
✨Tip Number 4
Network with current or former employees of DHL eCommerce UK on platforms like LinkedIn. Engaging with them can provide valuable insights into the role and the company, and may even lead to a referral.
We think you need these skills to ace Senior Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Customer Services Advisor position at DHL eCommerce UK. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have, especially in handling escalated queries or managing corporate customer relationships. Use specific examples to demonstrate your skills.
Showcase Your Skills: DHL is looking for strong planning, organisational, and communication skills. Make sure to highlight these in your application. Provide examples of how you've successfully multitasked under pressure in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for customer service and aligns with DHL's attributes: 'Can do', 'Passion', 'As One', and 'Right First Time'. Explain why you want to work for DHL eCommerce UK and how you can contribute to their team.
How to prepare for a job interview at DHL Germany
✨Understand the Company Values
Before your interview, make sure you understand DHL eCommerce UK's core values: 'Can do', 'Passion', 'As One', and 'Right First Time'. Be prepared to discuss how you embody these attributes in your previous roles.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to manage escalated queries and demonstrate your commitment to delivering excellent customer service.
✨Demonstrate Multitasking Abilities
Since the role requires strong planning and organisational skills, be ready to discuss situations where you effectively multitasked under pressure. This will show your potential employer that you can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in improving customer experience and team performance. This shows that you are proactive and genuinely care about contributing to the company's success.
