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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve queries with a smile.
- Company: Join DHL eCommerce UK, a leading parcel business with a global reach.
- Benefits: Enjoy 25 days holiday, hybrid working, and wellness perks.
- Why this job: Be part of a passionate team making a real difference in customer experience.
- Qualifications: Strong communication skills and a knack for multitasking under pressure.
- Other info: Recognised as a Top Employer 2024 with great career growth opportunities.
The predicted salary is between 21000 - 30000 £ per year.
DHL eCommerce UK
DHL eCommerce UK is one of the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.
Job Overview
We are currently recruiting for a Customer Service Advisor based at our site in Ryton on Dunsmore, Monday – Friday, on a 7.5 hour shift between the hours of 10.00-18.00. Salary £25,251.21 per annum.
Key Responsibilities
- Ensure all communication with customers is professional, timely and resolved to the customer’s satisfaction using the appropriate channels.
- Manage corporate customer queries from start to finish, taking ownership and being responsible for resolution of the issue.
- Develop a full understanding of DHL eCommerce UK services, products and all relevant operating systems.
- Promote self‑service and alternative products to new and existing customers.
- Attend regular meetings/briefs held by the Customer Service Centre Management team, contributing ideas to change and improve the customer experience and the team performance.
Skills & Experience Required
- Planning and organisation skills with the ability to multitask whilst working under pressure.
- Customer focus and attention to detail.
- Excellent communication and listening skills.
Perks & Benefits
- 25 days Holiday Entitlement
- Hybrid Working
- Enhanced overtime rates
- Holiday Purchase Scheme
- Refer a Friend Scheme
- Recognition Scheme: Employee of the Month, Employee of the Quarter, Employee of the Year, Exceptionals, CEO Can Do Award
- Parcel Perks
- Aviva Wellbeing App
- Aviva Digital GP 24/7
- Cycle to Work Scheme
- Discounted bus travel scheme
About Us
DHL eCommerce UK is accredited Top Employer 2024 for the third year running and has been certified as a Great Place to Work. Our attributes—Passion, As One, Can Do, Right 1st Time—drive everything we do. We offer competitive salaries, hybrid working and a comprehensive benefits package designed to help you make more of your money and safeguard your future.
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Senior Customer Services Advisor employer: DHL Germany
Contact Detail:
DHL Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Advisor
✨Tip Number 1
Get to know DHL eCommerce UK inside out! Familiarise yourself with their services and products so you can chat confidently about them during interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will help you articulate your thoughts clearly and demonstrate your customer focus.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. Plus, it might just give you a leg up in the application process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Customer Services Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Services Advisor role. Highlight your relevant experience and skills that match the job description, especially your customer focus and communication skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to take ownership and manage queries from start to finish, which is key for this role.
Be Professional and Clear: Ensure that all your written communication is professional and clear. Use proper grammar and spelling, as this reflects your attention to detail and communication skills, both of which are crucial for a Customer Service Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining the DHL eCommerce UK team!
How to prepare for a job interview at DHL Germany
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of DHL eCommerce UK's services and products. Familiarise yourself with their delivery network and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your communication skills and how you ensure customer satisfaction. This is crucial for a role that revolves around managing corporate customer queries.
✨Demonstrate Multitasking Skills
Since the job requires planning and organisation while working under pressure, think of scenarios where you've juggled multiple tasks effectively. Be ready to discuss how you prioritise tasks and manage your time efficiently.
✨Engage in the Company Culture
DHL values attributes like Passion, As One, Can Do, and Right 1st Time. During the interview, try to weave these values into your responses. Show how you embody these traits in your work ethic and how they align with your approach to customer service.