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- Tasks: Assist with driver documentation and manage company assets while communicating with drivers and customers.
- Company: Join DHL eCommerce UK, a Top Employer and Best Workplace 2025, known for its supportive culture.
- Benefits: Enjoy competitive pay, discounts, pension, enhanced family leave, and career development opportunities.
- Why this job: Be part of a dynamic team where your voice matters and you can shape your career path.
- Qualifications: Looking for flexible team players with admin experience and a passion for problem-solving.
- Other info: This is a permanent role offering 30 hours per week in Runcorn.
Position: Operations Controller
ContractType: Permanent – 30 hours per week
Location:Runcorn
Shift:
Hourly rate: £12.21 per hour
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role:
You will assist in the Pre-Brief/De-Brief and complete Driver documentation. You will also complete and maintain the company documentation. As well as communicating with Drivers and Customers via telephone and appropriate company IT Systems.
Key Responsibilities:
- Driver pre-brief or evening de-brief as required
- Control company asset management, notably container portal updates, daily container counts, key and scanner controls
- Check SP payments and issue associated daily/monthly reporting
- Complete all admin tasks and maintain a suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering
- Deal with customer queries via Company IT systems
The ideal candidate will have:
- A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach.
- Administration experience / skills
- Industry knowledge
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up to date CV
Our approach to Diversity and Inclusion:
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
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Operations Controller employer: DHL Germany
Contact Detail:
DHL Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller
✨Tip Number 1
Familiarise yourself with DHL eCommerce UK's operations and values. Understanding their commitment to diversity and inclusion can help you align your responses during interviews, showcasing how you can contribute to their positive workplace culture.
✨Tip Number 2
Highlight your administration skills and any relevant industry knowledge during conversations with recruiters. Be prepared to discuss specific examples of how you've effectively managed documentation or resolved customer queries in previous roles.
✨Tip Number 3
Demonstrate your flexibility and teamwork abilities by sharing experiences where you've successfully collaborated with others to solve problems. This will resonate well with the company's emphasis on a supportive work environment.
✨Tip Number 4
Prepare thoughtful questions about career development opportunities at DHL eCommerce UK. Showing genuine interest in how they support employee growth can set you apart as a candidate who is eager to invest in their future with the company.
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Operations Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and any industry knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage tasks effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at DHL eCommerce UK and how you can contribute to their team. Be sure to address your flexible approach and problem-solving skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Controller role.
How to prepare for a job interview at DHL Germany
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Operations Controller. Be prepared to discuss how your skills and experiences align with these responsibilities during the interview.
✨Showcase Your Administration Skills
Since the role requires strong administration skills, be ready to provide examples of your previous administrative experience. Highlight any specific tools or systems you've used that are relevant to the position.
✨Demonstrate Teamwork and Flexibility
DHL eCommerce UK values teamwork and a flexible approach. Prepare to share instances where you've successfully worked as part of a team and adapted to changing situations, showcasing your 'can do' attitude.
✨Prepare for Customer Interaction Scenarios
As the role involves dealing with customer queries, think of examples where you've effectively resolved customer issues in the past. This will demonstrate your communication skills and ability to handle challenges.
