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- Tasks: Assist with driver documentation and manage company assets while communicating with drivers and customers.
- Company: Join DHL eCommerce UK, a Top Employer and Best Workplace 2025.
- Benefits: Enjoy competitive pay, discounts, healthcare, pension, and career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact in logistics.
- Qualifications: Flexible, team-oriented, with admin experience and a can-do attitude.
- Other info: Diverse workplace with strong focus on employee growth and inclusion.
The predicted salary is between 25000 - 30000 £ per year.
Position: Operations Controller
Contract Type: Permanent, 40 hours per week
Location: Swansea
Shift: Nights / Tues – Sat
Salary: £12.21 + night shift allowance
Why choose DHL eCommerce UK? Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role:
You will assist in the Pre-Brief/De-Brief and complete Driver documentation. You will also complete and maintain the company documentation. As well as communicating with Drivers and Customers via telephone and appropriate company IT Systems.
Key Responsibilities:
- Driver pre-brief or evening de-brief as required
- Control company asset management, notably container portal updates, daily container counts, key and scanner controls
- Check SP payments and issue associated daily/monthly reporting
- Complete all admin tasks and maintain a suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering
- Deal with customer queries via Company IT systems
- Any reasonable request from a Manager/Supervisor
- All Health and Safety policies and procedures are complied with (as stated in the employee handbook/displayed at the location) in line with Site Risk Assessments
- Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance and display appropriate behaviour whilst on site.
The ideal candidate will have:
- A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach.
- Administration experience / skills
- Industry knowledge
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up to date CV
Our approach to Diversity and Inclusion:
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
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Operations Clerk employer: DHL Germany
Contact Detail:
DHL Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Clerk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand DHL eCommerce UK's values and culture, so you can show how you fit right in. Practice common interview questions and think of examples that highlight your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at DHL eCommerce UK.
We think you need these skills to ace Operations Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Clerk role. Highlight relevant admin experience and any industry knowledge you have. We want to see how your skills match what we're looking for!
Show Your Team Spirit: In your application, emphasise your ability to work as part of a team. Mention any experiences where you've supported colleagues or resolved problems together. We love a can-do attitude!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DHL Germany
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Clerk role. Familiarise yourself with the key responsibilities like driver documentation and asset management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Admin Skills
Since administration experience is crucial for this role, prepare examples of your past admin work. Think about how you've maintained filing systems or handled customer queries. Be ready to discuss specific tools or software you've used, as this will demonstrate your capability.
✨Emphasise Teamwork and Flexibility
DHL values a flexible approach and teamwork. During the interview, share experiences where you successfully collaborated with others or adapted to changing situations. Highlighting your 'can do' attitude will resonate well with the interviewers.
✨Prepare Questions About Career Development
DHL eCommerce UK is committed to employee growth, so come prepared with questions about their learning and development programmes. This shows that you're not just looking for a job, but are also interested in building a long-term career with them.
