Insurance Operations Analyst

About DHL and IRM:

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

InInsurance & Risk Management (IRM)we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our EMEA region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose:

As an Insurance Operations Analyst, you’ll support DHL’s global Insurance Operations team with a mix of administrative and analytical tasks. You’ll manage insurance programme processes, like premium collections and certificate issuance, ensuring accuracy and efficiency, while identifying opportunities for process improvements.

You’ll also analyze data using Excel and Power BI, create reports, spot trends, and provide insights to support data-driven decisions. Additionally, you’ll contribute to quality assurance, reporting, and change initiatives across insurance operations.

Key Responsibilities:

Insurance Programme Administration

• Manage end-to-end premium collection, invoice tracking, and certificate issuance.
• Escalate delays or queries to ensure timely settlement.
• Monitor global premium performance and suggest process improvements.
• Collaborate with cross-border IRM teams to maintain high service standards.

Data Analysis & Reporting

• Collect, validate, and analyze insurance operations data.
• Build reports and dashboards using Excel and Power BI.
• Identify trends and support data-driven decision-making.
• Maintain and improve data quality and reporting standards.

Project Support & Process Improvement

• Assist in identifying and implementing process improvements.
• Support system or process changes, including documentation and testing.
• Provide administrative support for quality, change initiatives, and projects.

Your profile:

• 2–3+ years’ experience in insurance operations or financial services, preferably non-life insurance, with knowledge of IRM services.
• Strong analytical mindset and focus on process improvement, KPIs, and quality assurance.
• Advanced Excel and Power BI skills; experience managing, analyzing, and reporting large datasets.
• Excellent communication, ability to work with global, cross-functional teams, and highly organized to manage multiple tasks and deadlines.
• Familiarity with data cleansing, databases, integration, visualization, and data protection/warehousing.
• A-levels or degree in business, finance, data analytics, or related field.
• Fluent in English; additional languages a plus.

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don’t hesitate and start your application.