Head of Operations

Grade: RCS H Contract Type: Permanent (Full-Time) Location: Stoke on Trent Think you know DHL? Think again! We\’re not just about delivering parcels. DHL Supply Chain is the world\’s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly. We are looking to hire a dynamic and experienced Head of Operations to lead a high-performing, automated warehouse environment. This is a pivotal role for an ambitious leader who can balance day-to-day operational excellence with strategic transformation initiatives. You will leverage cutting-edge automation, data-driven insights, and strong leadership to deliver exceptional service, drive efficiency, and shape the future of our supply chain operations in partnership with our customers. ✅A TYPICAL DAY MAY INVOLVE Lead operational performance by monitoring KPIs, service levels, and automation systems to ensure targets are consistently exceeded. Engage with senior stakeholders, acting as a trusted advisor to the customer and influencing strategic direction through insight and commercial acumen. Drive innovation and efficiency, leveraging automation and data analytics to deliver cost control and value-added services. Oversee strategic projects, collaborating with the customer to identify and execute opportunities for growth and transformation. Champion a safety-first culture, ensuring compliance with health, safety, and environmental standards across all operations. Manage budgets and resources, reviewing financial performance and developing robust resourcing and succession plans. Develop and inspire teams, fostering a culture of accountability, continuous improvement, and high performance through coaching and mentoring. Collaborate across DHL sites, sharing best practices and aligning automation capabilities with customer strategy and service expectations. ✅THIS ROLE WOULD SUIT PEOPLE WHO Experience in transformation and change management, successfully leading automation-driven improvements and operational enhancements. Proven expertise in automated warehouse operations, including hands‑on experience with WMS/WCS systems, robotics, and tech‑enabled environments. Strong leadership capability, with experience in building, developing, and inspiring high‑performing teams while fostering a culture of accountability and continuous improvement. Track record of delivering results in complex, high‑volume supply chain settings, balancing operational excellence with strategic initiatives. Analytical and data‑driven mindset, able to interpret system data and performance dashboards to drive decisions and implement innovative solutions. Commercial acumen and influencing skills, with the ability to engage senior stakeholders and align operational strategies with customer objectives. Exceptional communication and relationship management skills, ensuring collaboration across internal teams, customers, and external partners. ✅WHY JOIN US? Access to Company Car or Car Allowance scheme Enhanced pension contributions Free confidential 24/7 GP Service Hundreds of discounts (including Retail, Childcare + Gym) Affordable loans