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- Tasks: Coordinate vehicle handovers and ensure a smooth customer experience.
- Company: Join DHL's Stellantis Group, a leader in supply chain management.
- Benefits: Enjoy free parking, generous pension, 24/7 GP consultations, and lifestyle discounts.
- Other info: Work in a supportive environment with excellent career growth opportunities.
- Why this job: Be part of a dynamic team that celebrates every vehicle handover.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24784 - 24784 £ per year.
Location: Ellesmere Port (CH65 1AL)
Salary: £24,784.50
Shift patterns: Monday-Friday. Day time hours. Monday-Thursday (Office based), Friday (Working from home)
Contract Type: Permanent (Full-Time)
Kickstart your career with DHL's Stellantis Group as a Handover Centre Coordinator in Ellesmere Port! We're on the lookout for a detail-oriented and enthusiastic individual to ensure our customers have a smooth and memorable experience when receiving their new vehicles. If you thrive in a fast-paced environment and love working with people, this is your chance to be part of a dynamic team that drives excellence in customer service. Join us and help make every vehicle handover a celebration!
A TYPICAL DAY MAY INVOLVE:
- Exceeding and managing customer expectations by co-ordinating the handover of all company ECOS scheme vehicles to Stellantis Group employees and affiliates.
- Managing the inbound site processes and goods in transit inspection, ensuring each vehicle is in an agreed standard condition to handover to customer.
- Familiarising yourself with the Stellantis defleet standards and producing fair estimates in line with these requirements.
- Ensuring the security of all vehicles on site and keys are secured during operating and non-operating hours.
- Supporting to manage the handover site and vehicle movements, ensuring optimum site processes for an efficient operation for customer.
- Answering customer calls, dealing with queries in line with service delivery requirements.
- Engaging with the customer and building a rapport canvassing feedback about the handover and ideas on how we can continuously improve.
- Managing system updates & data entry to support the End to End processes of the operation.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Have customer service or customer facing experience (essential).
- Motor industry experience would be beneficial, but not essential.
- Have a high level of attention to detail.
- Possess strong administrative skills.
- Have excellent communication skills and telephone manner - verbal and written.
- Able to deal with challenges and uncertainties.
- Can build robust relationships with customers and suppliers.
- Have the ability to work under pressure, working towards deadlines.
- Possess good computer skills using all Microsoft packages and in-house databases.
- Are a strong team player.
WHY JOIN US?
- Free on-site parking.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
WHO WE ARE:
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE:
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Handover Centre Co-Ordinator employer: DHL Germany
Contact Detail:
DHL Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Handover Centre Co-Ordinator
✨Tip Number 1
Get to know the company! Research DHL and the Stellantis Group to understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at DHL.
We think you need these skills to ace Handover Centre Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Handover Centre Coordinator role. Highlight any customer service experience and attention to detail, as these are key for us at DHL.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this position. Share specific examples of how you've excelled in customer-facing roles and how you can contribute to making vehicle handovers a celebration!
Show Off Your Communication Skills: Since excellent communication is crucial for this role, ensure your written application is clear and professional. Use a friendly tone that reflects your personality while keeping it concise and to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need there!
How to prepare for a job interview at DHL Germany
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Handover Centre Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like managing customer expectations and ensuring vehicle security. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing an excellent customer experience, be prepared to share examples from your past where you've excelled in customer service. Think of specific situations where you built rapport with customers or handled challenging queries effectively. This will show that you’re a great fit for the team.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, highlight instances where your meticulous nature has led to successful outcomes. Whether it’s managing data entry or ensuring vehicles meet defleet standards, showcasing your ability to focus on the finer points will set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your interest in the position but also gives you valuable insights into the company culture and expectations.