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- Tasks: Coordinate vehicle handovers and ensure a smooth customer experience.
- Company: Join DHL's Stellantis Group, a leader in supply chain management.
- Benefits: Enjoy free parking, generous pension, 24/7 GP consultations, and lifestyle discounts.
- Other info: Work in a supportive environment with opportunities for growth.
- Why this job: Be part of a dynamic team that celebrates every vehicle handover.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24784 - 24784 £ per year.
Location: Ellesmere Port (CH65 1AL)
Salary: £24,784.50
Shift patterns: Monday-Friday. Day time hours. Monday-Thursday (Office based), Friday (Working from home)
Contract Type: Permanent (Full-Time)
Kickstart your career with DHL's Stellantis Group as a Handover Centre Coordinator in Ellesmere Port! We're on the lookout for a detail-oriented and enthusiastic individual to ensure our customers have a smooth and memorable experience when receiving their new vehicles. If you thrive in a fast-paced environment and love working with people, this is your chance to be part of a dynamic team that drives excellence in customer service. Join us and help make every vehicle handover a celebration!
A TYPICAL DAY MAY INVOLVE:
- Exceeding and managing customer expectations by co-ordinating the handover of all company ECOS scheme vehicles to Stellantis Group employees and affiliates.
- Managing the inbound site processes and goods in transit inspection, ensuring each vehicle is in an agreed standard condition to handover to customer.
- Familiarising yourself with the Stellantis defleet standards and producing fair estimates in line with these requirements.
- Ensuring the security of all vehicles on site and keys are secured during operating and non-operating hours.
- Supporting to manage the handover site and vehicle movements, ensuring optimum site processes for an efficient operation for customer.
- Answering customer calls, dealing with queries in line with service delivery requirements.
- Engaging with the customer and building a rapport canvassing feedback about the handover and ideas on how we can continuously improve.
- Managing system updates & data entry to support the End to End processes of the operation.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Have customer service or customer facing experience (essential).
- Motor industry experience would be beneficial, but not essential.
- Have a high level of attention to detail.
- Possess strong administrative skills.
- Have excellent communication skills and telephone manner - verbal and written.
- Able to deal with challenges and uncertainties.
- Can build robust relationships with customers and suppliers.
- Have the ability to work under pressure, working towards deadlines.
- Possess good computer skills using all Microsoft packages and in-house databases.
- Are a strong team player.
WHY JOIN US?
- Free on-site parking.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
WHO WE ARE:
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE:
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Handover Centre Co-Ordinator in Ellesmere Port employer: DHL Germany
Contact Detail:
DHL Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Handover Centre Co-Ordinator in Ellesmere Port
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DHL and the Stellantis Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Show off your personality! When you're in the interview, let your enthusiasm shine through. They want someone who can build rapport with customers, so don’t be afraid to show your friendly side.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Handover Centre Co-Ordinator in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Handover Centre Coordinator role. Highlight any customer service experience and attention to detail, as these are key for us at DHL. Use specific examples that showcase your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about the role and how your background fits with our team. Don’t forget to mention your enthusiasm for providing excellent customer service!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and friendly – just like how we want our customer interactions to be!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at DHL Germany
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Handover Centre Coordinator role. Familiarise yourself with the key responsibilities, like managing customer expectations and ensuring vehicle standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you went above and beyond to meet a customer's needs. This will demonstrate your ability to build rapport and handle queries effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult customers or managing tight deadlines. Practise your responses by thinking through how you would approach these situations, focusing on your problem-solving skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.